Michelle Welch
Ventura,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Behavior Technician
STARS of CA
Pasadena, CA
10.2021 - 12.2021
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Reviewed data and progress reports with management and specialists to strategize program improvements.
- Influenced patients' behavior with interaction, counseling or instruction.
Program Assistant
Casa Treatment Center
Pasadena, CA
08.2014 - 10.2021
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted with set up for social events and food deliveries.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Incorporated outside records into charts and EHR.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Loan Specialist
California Bank and Trust
La Habra, CA
08.2006 - 08.2014
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed loan agreements to confirm completeness and accuracy.
- Performed daily maintenance of loan applicant database.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Identified errors and suggested appropriate edits.
- Submitted project documentation to management for approval, transmitting approved documents to customer.
Education
Associate of Arts - Child Development
Oxnard College
Oxnard, CA06.2025
High School Diploma -
Covina High School
Covina, CA06.1978
Some College (No Degree) - General Studies
Glendale Community College
Glendale, CASkills
- Report writing
- Behavioral conditions
- Positive and negative reinforcements
- Data collection
- Behavior management
- Conflict resolution
- Flexible schedule
Timeline
Behavior Technician
STARS of CA
10.2021 - 12.2021
Program Assistant
Casa Treatment Center
08.2014 - 10.2021
Loan Specialist
California Bank and Trust
08.2006 - 08.2014
Associate of Arts - Child Development
Oxnard College
High School Diploma -
Covina High School
Some College (No Degree) - General Studies
Glendale Community College
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