Michelle Welch
Honolulu
Summary
Dependable professional bringing many years of experience in settings delivering exceptional administrative and operational support. Knowledgeable about program operations, procedures, and regulatory requirements. Coordinate smooth daily actions to optimize program activities.
Overview
22
22
years of professional experience
1981
1981
years of post-secondary education
Work History
Program Assistant
Institute For Human Services
Honolulu
07.2025 - 09.2025
- Supported program coordination through scheduling meetings and managing logistics.
- Communicated effectively with team members to ensure project alignment and progress.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Provided technical assistance to program participants by responding to inquiries via phone or email.
Human Resources Specialist
Pest Tech Hawaii
Honolulu
05.2025 - 07.2025
- Assisted in processing employee onboarding and orientation procedures.
- Maintained employee records using HR management software.
- Handled employee inquiries regarding policies and benefits effectively.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Processed weekly payroll.
Lead Program Assistant
Casa Treatment Center
Pasadena
07.2014 - 10.2021
- Coordinated daily schedules for staff and clients at treatment center.
- Managed communication between clients, staff, and external partners effectively.
- Maintained accurate records of client progress and treatment plans, documenting in the EHR system.
- Assisted with onboarding of new team members by providing guidance on policies and procedures related to their roles.
- Assisted management with planning and logistics for program activities.
- Answered phones transferring calls and relaying messages.
- Administered drug and COVID testing.
- Monitored medication administration.
Loan Servicing Specialist
California Bank & Trust
La Habra
01.2004 - 05.2012
- Assisted customers with loan inquiries and account information.
- Processed loan applications and verified borrower documentation.
- Maintained accurate loan records in internal systems.
- Processed payoffs, releases, and curtailments for loans.
- Processed loan payments.
- Entered relevant data into a computerized system for tracking purposes.
- Prepared and delivered loan documents to title and escrow teams.
Education
Covina High School
Covina, CASome College (No Degree) - Education
Oxnard College
Oxnard, CA 01.2022 - 09.2024
Skills
- Program coordination
- Data management
- Payroll processing
- EHR documentation
- Customer service
- Communication skills
- Time management
- Adaptability
Timeline
Program Assistant
Institute For Human Services
07.2025 - 09.2025
Human Resources Specialist
Pest Tech Hawaii
05.2025 - 07.2025
Some College (No Degree) - Education
Oxnard College
01.2022 - 09.2024
Lead Program Assistant
Casa Treatment Center
07.2014 - 10.2021
Loan Servicing Specialist
California Bank & Trust
01.2004 - 05.2012
Covina High School