Susanne Csongor

• Conduct intake enrollment and recertification processing for job seekers, maintaining compliant enrollment documentation.
• Improve participant outcomes by tailoring individual employment plans using case management and assessments.
• Deliver hard and soft skills instruction to improve participant readiness for workforce opportunities.

• Assisted autistic children in classroom settings by delivering inclusive learning support to sustain participation and engagement.
• Supported classroom instruction through small-group activities, independent work facilitation, and individualized academic support.
• Monitored student behavior and maintained safe, structured learning environment to promote a respectful atmosphere.
• Reviewed lesson material to support one-on-one learning and reinforce key concepts.
• Implemented student learning accommodations and instructional modifications to support diverse learning needs.

• Monitored up to 120 students during lunch periods, reinforcing cafeteria rules and respectful conduct
• Redirected minor behavior issues using calm, consistent guidance and clear classroom expectations

• Provided clerical support to streamline daily operations and improve efficiency
• De-escalation skills to allay fears and concerns ,promoting a calm environment
• Interacted with guests to ensure the necessary supports were being received, improving service delivery
• Transporting clients to appointments and mediating with professionals for optimum care

• Coordinated outreach events to promote in-home care services and available resources
• Presented service information to families, seniors, and referral partners with clear, compassionate communication
• Built referral relationships with healthcare providers, senior centers, and community organizations

• Verified insurance coverage and updated demographic information to support accurate registration workflows
• Supported front desk operations by answering calls, directing inquiries, and preparing visit materials
• Assisted billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients
• Facilitated rollout of MGH's initial portal within department, improving patient access to information

Special Education Major - 3 years

Southern Connecticut State University