Michelle West
White Oak
La Pine,OR
20
Years of experience
Dedicated professional with extensive experience in cleaning and customer service, notably at Carolanne West. Proven ability to maintain high sanitation standards and foster strong client relationships. Skilled in housekeeping and bathroom sanitation, consistently delivering results that enhance client satisfaction and operational efficiency. Adaptable and detail-oriented, ensuring personalized service and cleanliness.
Work History
House Cleaner
1 Year 2 Months- Sanitized kitchens, bathrooms, and living spaces using safe cleaning products and proper disinfecting methods.
- Organized cleaning supplies and restocked materials to maintain readiness for scheduled service visits.
- Inspected rooms for missed debris, ensuring consistent cleanliness and attention to detail.
- Maintained floors through sweeping, mopping, vacuuming, and spot-cleaning high-traffic areas.
- Followed client instructions carefully to deliver personalized cleaning standards and preferences.
- Managed laundry, bed linens, and household tidiness to support complete home maintenance.
- Prioritized tasks efficiently to complete cleaning routes on schedule while preserving quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Maintained strong attention to detail while preserving cleanliness, safety, and client trust.
Server
2 Years 1 Month- Greeted guests promptly, presented menus, and guided seating to support smooth dining flow.
- Took accurate food and beverage orders, confirming special requests and allergen needs.
- Delivered meals efficiently, monitored table needs, and maintained attentive guest service.
- Coordinated with kitchen staff to resolve order issues and support timely ticket completion.
Food Delivery Driver
2 Years 7 Months- Picked up restaurant orders and delivered meals promptly using app-based route guidance.
- Verified order details before departure to reduce delivery errors and customer complaints.
- Navigated efficient routes with GPS while adapting to traffic, weather, and road changes.
- Communicated clearly with customers regarding arrival updates, drop-off instructions, and delays.
- Maintained food quality by handling orders carefully and following delivery timing expectations.
- Followed traffic laws, safety practices, and vehicle readiness standards during daily routes.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Server
12 Years 11 Months- Greeted guests promptly and presented menu options with accurate daily specials.
- Recorded food and beverage orders clearly, ensuring correct entry into POS system.
- Served meals and drinks efficiently while maintaining attentive table service standards.
- Processed payments accurately using cash, card, and POS transactions.
- Resolved guest concerns professionally to support positive dining experiences.
- Maintained clean, organized tables, dining areas, and service stations throughout shift.
- Restocked supplies and prepared service areas to support smooth restaurant operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Skills
Cleaning and sanitization
Customer service
Housekeeping
Bathroom sanitation
Timeline
House Cleaner
White Oak
08.2025 - 10.2026Read More
Server
Dennys Restaurant
05.2024 - 06.2026Read More
Food Delivery Driver
Uber Eats
10.2019 - 05.2022Read More
Server
Sharis Restaurant
10.2006 - 09.2019Read More