Michelle Wetzel
Auburn,MA
Summary
Dedicated Regional Operations Manager covering the New England and Northeast regions with several years of experience driving teams' performance, productivity and operational excellence.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Regional Operations Manager - NE & Northeast
Sunbelt Rentals, Inc.
08.2022 - Current
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity
- Developed and implemented policies and procedures to improve operational efficiency
- Controlled expenses, eliminated waste and reduced overhead costs
- Trained branch leaders on equipment processes, policies, and operational standards.
- Monitored fleet availability, dispatch, and equipment readiness for customer rentals
- Enforced safety, compliance, and housekeeping standards across regional sites
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Performed routine inspections of facilities
- Conducted regular meetings with staff members to discuss progress, challenges and goals.
Assistant Manager of Operations
Sunbelt Rentals, Inc.
Westborough, Massachusetts
03.2022 - 08.2022
- Monitored branch safety metrics, ensuring accurate entry and maintenance of all data
- Performed eAudits and safety audits across New England branches, confirming compliance with auditory standards
- Assigned all trainings for current staff and new hires
- Review ROI Reports and informed Managers of any equipment that has not rented and created plans for those assets
- Trained new administrative staff on contract management
- Review branch Performance Reports to research cost efficiency in each area
- Developed service procedures to improve rental workflow and customer support.
- Trained branch leaders on equipment processes, policies, and operational standards.
- Performed routine inspections of facilities in New England in order to identify potential safety hazards or maintenance needs.
Senior ERS/Sales Administrator
Sunbelt Rentals, Inc./Temp-Air Inc.
Westborough, MA
03.2015 - 03.2022
- Executed inside sales responsibilities to support revenue generation
- Prepared sales quotes using pricing, availability, and customer requirements
- Coordinated administrative tasks for Sales Department to streamline operations
- Coordinated equipment reservations with branch teams and Temp-Air service staff
- Processed rental contracts and supporting paperwork for Sunbelt Rentals customers
Office Manager
UpdateLogic, Inc.
Westborough, MA
08.2009 - 01.2012
- Processed Accounts Payable/Accounts Receivable to streamline financial operations
- Maintained accurate bookkeeping records to ensure financial integrity
- Payroll & Office Administration
- Human Resource Administration
- Arranged all company travel
- Created marketing strategies and coordinated tradeshow preparations to enhance brand visibility
Business Development Associate
Averion, Inc.
Framingham, Massachusetts
08.1999 - 10.2024
- Developed proposals and business documents to support client engagement
- Coordinated materials for sponsor meetings to facilitate effective presentations
- Assisted in marketing strategies and research projects to enhance outreach efforts
- Planned logistics for events and preparation of materials for all conferences, tradeshows and in-house presentations
- Maintained proposal budget files
- Update company website and company intranet
Bookkeeper
G&D Realty Trust
Maynard, Massachusetts
01.2006 - 02.2009
- Produced and reviewed monthly financial reports to support informed decision-making
- Managed accounts payable and accounts receivable to maintain healthy cash flow
- Reconciliation of Bank Statements
- Filed and maintained company invoices to ensure timely payments and accurate records
- Organized legal documents to ensure compliance and accessibility.
Education
Certificate Of Completion - Manager Operational Training
SB
04.2022 - 04.2022
Certificate In Photography -
BTR Photography Institute
08.2010 - 01.2011
Natick High School
Natick, MALicensed Cosmotologist State Of MA -
Nocera Group School
Skills
- Operational efficiency
- Safety Compliance
- Administration
- Team leadership
- Customer Service
- Attention to detail
- Highly Organized
Skills
- Operational efficiency
- Safety Compliance
- Administration
- Team leadership
- Customer Service
- Attention to detail
- Highly Organized
Business Owner 08/2009 - 12/2021
Professional Photographer at Michelle Wetzel Photography
* Wedding Photography
* Website & Marketing Photography
* Indoor Studio Photography
* Outdoor Natural Light Photography
* Newborn, Family, Children, Engagement, and Maternity sessions
Certification
- Microsoft Word, Excel & Powerpoint
- Saleslogix
- Quickbooks
- Dream Weaver I & II
- Photoshop CS6
- Adobe Camera Raw
Timeline
Regional Operations Manager - NE & Northeast
Sunbelt Rentals, Inc.
08.2022 - Current
Certificate Of Completion - Manager Operational Training
SB
04.2022 - 04.2022
Assistant Manager of Operations
Sunbelt Rentals, Inc.
03.2022 - 08.2022
Senior ERS/Sales Administrator
Sunbelt Rentals, Inc./Temp-Air Inc.
03.2015 - 03.2022
Certificate In Photography -
BTR Photography Institute
08.2010 - 01.2011
Office Manager
UpdateLogic, Inc.
08.2009 - 01.2012
Bookkeeper
G&D Realty Trust
01.2006 - 02.2009
Business Development Associate
Averion, Inc.
08.1999 - 10.2024
Natick High School
Licensed Cosmotologist State Of MA -
Nocera Group School