NICK CAPRI
Watertown,CT
Summary
Tenured Restaurant Operations Executive with extensive experience building management teams capable of driving performance to exceed top and bottom-line financial targets for international brand operations. Expert in architecting strategic growth plans, managing complex franchise relations, and leading large-scale program implementations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Operations Director – Franchise Operations (Northeast)
DINE BRANDS — INTERNATIONAL HOUSE OF PANCAKES (IHOP)
01.2015 - Current
- Regional P&L Leadership: Direct franchise relations and operational consulting for the most profitable IHOP region in the U.S., encompassing 300+ units and 82 Franchise Groups.
- Revenue & Digital Strategy: Engineered a 6% YOY increase in Off-Premise category sales, scaling the segment to 32% of total sales mix.
- Brand Extension & Innovation: Spearheaded the development of the Flip'd concept, directing the menu, operations, training, and marketing for this fast-casual IHOP extension.
- Market Revitalization: Managed a comprehensive regional revitalization process that maximized ROI through 148 remodels and 22 new restaurant launches.
- Strategic Planning: Collaborated with Senior Executive Leadership to architect a strategic plan leveraging franchise autonomy to improve service standards and marketing execution.
- Stakeholder Alignment: Served as a cross-functional conduit between high-influence regional franchise representatives and the corporate executive team to build consensus on key initiatives.
- Guest Experience Optimization: Delivered a 25% improvement in overall guest relation rating scores through targeted feedback-driven enhancements.
- Human Capital & Training: Established a national People Task Force to support recruiting and retention; created and delivered educational content for national franchise leadership conferences.
- Crisis Management: Orchestrated multiple state compliance guidelines during COVID-19 and developed national recruitment partnerships to navigate post-pandemic labor shifts.
Regional Director (Northeast & Long Island, NY)
BURGER KING CORPORATION
01.2008 - 01.2015
- Executive Excellence: Achieved the "Director of the Year" award for three consecutive years.
- Revenue Growth: Delivered a 4% year-over-year increase in division comparable sales.
- Multi-Unit Leadership: Led and developed 12 Sales Operational Management Coaches to exceed key performance targets and achieve superior daily operations.
- Operational Standardization: Developed and implemented the Service Excellence Training Handbook, a primary corporate training guide.
- Real Estate & Investment: Directed site selection, lease negotiations, and construction build-outs for future restaurant locations.
- Franchise Development: Vetted prospective franchisees and brokered single, multi-unit, and area developer contracts.
- Consultative Leadership: Conducted comprehensive business reviews with franchisees regarding unit performance, development plans, and succession options.
Education
Bachelor of Business Administration - Business Management
The College of Staten Island
Staten Island, NYSkills
- Salesforce, ProLease, ARGUS, AutoCAD, MRI, QuickBooks, SAP, SharePoint, MS Office
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
Certification
Six Sigma Green Belt Certified, ServSafe Instructor.
CORE COMPETENCIES
- Strategic Growth: Business Unit Strategies, Brand Management, and Program Implementation.
- Operations & Finance: Performance Optimization, Business Plan Development, and Forecasting P&L Management.
- Leadership: Strategic Planning and Analysis, Vendor Contract Negotiations, and Training Program Development.
Timeline
Regional Operations Director – Franchise Operations (Northeast)
DINE BRANDS — INTERNATIONAL HOUSE OF PANCAKES (IHOP)
01.2015 - Current
Regional Director (Northeast & Long Island, NY)
BURGER KING CORPORATION
01.2008 - 01.2015
Bachelor of Business Administration - Business Management
The College of Staten Island