Michelle White
Miramar,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Service Support Representative
FedEx Freight
12.2019 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed approximately 45 calls and emails per day from customers.
Administrative Lieutenant
Allied Universal Security Services / G4S Security
11.2015 - Current
- Conducted internal investigations, ensuring compliance with department policies and maintaining high ethical standards among officers.
- Improved officer training programs by collaborating with senior staff to develop comprehensive curricula.
- Reduced response times for emergency calls by coordinating communication between officers and dispatch personnel.
- Managed scheduling, payroll, and personnel records for a team of 30+ officers to ensure accurate documentation.
- Evaluated officer performance regularly, offering constructive feedback and identifying areas for improvement or further training needs.
- Developed strategic plans for the department''s future growth, aligning goals with organizational objectives and available resources.
- Implemented risk management strategies, assessing potential threats and developing appropriate responses to mitigate risks.
Education
High School Diploma -
Miramar High School
3601 Sw 89th Ave Miramar FL, 3302506-2008
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Computer skills
- Critical thinking
- Teamwork and collaboration
- Active listening
- Time management
Timeline
Service Support Representative
FedEx Freight
12.2019 - Current
Administrative Lieutenant
Allied Universal Security Services / G4S Security
11.2015 - Current
High School Diploma -
Miramar High School
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