MICHELLE WHITE
Spokane Valley,WA
Summary
Administrative professional with over 24 years of experience optimizing office operations, managing schedules, and maintaining confidentiality. Recognized for exceptional organization and customer service while effectively balancing multiple priorities. Transitioning from healthcare to education to leverage administrative expertise and communication skills in supporting students and staff.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Medical Assistant
Multicare Internal Medicine
Spokane Valley, Washington
06.2025 - Current
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and maintained appointment calendars efficiently.
- Coordinated referrals to specialists and communicated follow-up care instructions.
- Collected, labeled, and processed laboratory specimens for testing.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Administrative Medical Assistant
MultiCare Cancer Institute
Spokane, WA
06.2024 - 06.2025
- Welcomed visitors and managed incoming calls in a fast-paced specialty clinic, ensuring positive experiences.
- Coordinated scheduling and maintained electronic records to support smooth daily operations.
- Delivered professional service while protecting patient confidentiality and ensuring compliance with regulations.
Administrative Medical Assistant (Float)
Kaiser Permanente
Spokane, WA
10.2022 - 05.2024
- Coordinated reception, scheduling, and records management to enhance provider workflow.
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted physicians with patient examinations and procedures effectively.
- Maintained electronic health records and ensured data accuracy consistently.
- Adapted to diverse office environments and standardized procedures to ensure smooth operations.
Administrative Medical Assistant
Cancer Care Northwest
Spokane, WA
08.2021 - 10.2022
- Assisted healthcare providers with patient scheduling and appointment management.
- Supported patient intake processes by collecting necessary information and documentation.
- Facilitated communication between patients and medical staff to enhance patient experience.
- Organized records and coordinated communication with pharmacies and providers to streamline processes.
- Managed patient records and ensured compliance with privacy regulations.
- Verified insurance and managed documentation to ensure accuracy and compliance.
Administrative Patient Care Coordinator
Cancer Care Northwest
Spokane Valley, WA
12.2009 - 07.2019
- Collaborated with physicians, staff, and outside agencies to streamline office operations and improve patient care.
- Coordinated physician calendars, appointments, and daily office workflow to optimize schedule management.
- Balanced multiple priorities to deliver exceptional customer service and enhance patient satisfaction.
- Prepared correspondence, maintained confidential records, and coordinated documentation.
- Answered high-volume telephone calls and welcomed patients and visitors.
Health Unit Coordinator
Empire Health Deaconess
Spokane, WA
06.2002 - 12.2009
- Coordinated patient admissions and discharges efficiently for optimal workflow.
- Streamlined patient care by facilitating communication between departments regarding patient care needs.
- Processed medical orders and assisted nurses with administrative tasks.
- Coordinated scheduling, communication, records management, and office tasks to support nursing leadership.
- Maintained accurate documentation and provided assistance to visitors in a high-pressure environment.
- Assisted nursing staff with administrative tasks.
Education
Certificate - Certified Medical Assistant
Pima Medical Institute
01-2020
Certificate - Health Unit Coordinator
Spokane Community College
01-2002
Skills
- Front Office Administration
- Reception & Visitor Services
- Multi-line Telephone Systems
- Google Workspace
- Microsoft Office Suite
- Schedule coordination
- Meeting arrangements
- Record keeping
- Customer Service
- Written & Verbal Communication
- Conflict Resolution
- Organization & Multitasking
- Office administration experience
- Confidential information management
- Community communication skills
- Handles office interruptions
- Front office efficiency
Personal Information
Title: Administrative Professional | Office Coordinator | Customer Service
Certification
Current Basic Life Support (BLS); willing to obtain First Aid/CPR certification upon hire.
Timeline
Medical Assistant
Multicare Internal Medicine
06.2025 - Current
Administrative Medical Assistant
MultiCare Cancer Institute
06.2024 - 06.2025
Administrative Medical Assistant (Float)
Kaiser Permanente
10.2022 - 05.2024
Administrative Medical Assistant
Cancer Care Northwest
08.2021 - 10.2022
Administrative Patient Care Coordinator
Cancer Care Northwest
12.2009 - 07.2019
Health Unit Coordinator
Empire Health Deaconess
06.2002 - 12.2009
Certificate - Certified Medical Assistant
Pima Medical Institute
Certificate - Health Unit Coordinator
Spokane Community College