MICHAELA THOMPSON

• Coordinates front-office functions, including scheduling, billing documentation, and medical record maintenance, to support seamless clinic operations.
• Prepares patients for procedures, records vitals, administers injections, and assists with treatments such as CoolSculpting.
• Ensures compliance with safety protocols and fosters a calm, welcoming patient experience.
• Developed a thorough understanding of CPT and HCPCS codes and modifiers used in the healthcare industry.

• Delivered personalized care to medically complex and special-needs patients in home and clinical settings.
• Assisted with daily living activities, monitored vitals, and maintained thorough EMR documentation to ensure accurate, timely care.
• Collaborated with interdisciplinary teams and families to develop and implement individualized care plans.
• Supported a safe, hygienic care environment by following infection control protocols, and maintaining compliance with HIPAA standards.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.

Provided direct patient care, including vitals, suture removal, postpartum assessments, and preparation for in-office procedures.

• Entered lab/imaging orders, and scheduled follow-ups to maintain efficient clinic flow.
• Processed insurance claims and resolved billing discrepancies, achieving a 90% success rate in appeals.
• Maintained accurate patient records, and ensured confidentiality and continuity of care.
• Verified proper coding, sequencing of diagnoses, and accuracy of procedures.