Hi, I’m
Michelle Whitehead
Louisville,KY
Summary
Honest, tenacious, and highly skilled healthcare champion with firsthand experience in both sides of healthcare. One of my daughters spent 19 months in the NICU, igniting a deeper understanding and passion for patient care and advocacy. Dedicated to delivering the highest level of care and taking pride in always giving my absolute best. Thank you for considering my application, and I look forward to the opportunity to meet with you.
Overview
16
years of professional experience
7
Certifications
Work History
Baptist Health System KY & IN
Nursing Support Technician ICU
03.2023 - 02.2024
Job overview
- Direct patient care
- Daily cleaning and care of tracheotomy and gtube sites
- Experience in respiratory therapy with the use of medical and mechanical intervention such as BIDs, ventilators, C Pap, nebulizers, oxygen, ECMO and CPT
- Account for all incoming and outgoing patients, prepare rooms/chart
- Experience with closed site and re-established placement of gtube's
- Extensive experience with feeding pump
- Extensive experience with physical therapy and range of motion
- Track, record and order unit supplies
- Provided caring, intimate, hands-on healthcare for patients
- Monitored and recorded vital signs
- Assistance with daily living needs
- Operates mechanical lifts, as needed
- Scheduled patient activities/therapies/resources
- Specimen collection including blood draws
- Type and scan blood draws for blood bank transfusions
- Obtaining proper authorization/blood from the blood bank
Signature HealthCARE LLC
CNA - Certified Nursing Assistant
01.2018 - 12.2023
UofL Hospital
ICU Burn Tech/Unit Coordinator
11.2022 - 01.2023
Job overview
- 1 on 1 interaction to assess/deliver the quality care standard my patient's deserve
- Obtain vital signs & consistent recording of my patient's health status
- Providing specialized patient centered wound care
- Creating an environment of dignity & assistance with daily living needs
- I give all my patient's the time, patience, empathy & compassion I'd want for myself or my loved one in a similar situation
Chipotle
Assistant Manager
05.2016 - 11.2017
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Green Valley Nursing Home
CNA - Certified Nursing Assistant
05.2014 - 12.2016
Care.com
Home Health Aide
01.2008 - 02.2014
Education
Indiana Health CareersSellersburg, IN
CNA
01.2015 - 05.2015
MedCertsCoursera.com
Certificate from Medical Terminology And The Human Body Fundamental
10.2024
Vanderbilt University Coursera.com
Certificate from OpenAI GPTs: Creating Your Own Custom AI Assistant
08.2024
University of MinnesotaCoursera.com
Certificate from Introduction To Integrated Nursing
07.2024
MedCertsCoursera.com
Certificate from Professionalism in Allied Health
07.2024
Google Coursera.com
Certificate from Intro To Gen. AI Learning Path Specialization
06.2024
Google Coursera.com
Certificate from AI Essentials
06.2024
Google Cloud Coursera.com
Certificate from Responsible AI: Applying AI Principles With Google
06.2024
Google CloudCoursera.com
Certificate from Introduction To Large Language Models
06.2024
University of Pennsylvania Law School Coursera.com
Certificate from Introduction To American Law
05.2024
Skills
Hospice Care
Home Care
Vital Signs
Patient Care
Hospital Experience
Critical care experience
Ventilator
EMR systems
ICU Experience
Medical Records
Emergency intervention knowledge
Specimen collection / processing
Customer service
Long term care
Triage
Basic life support
Certification
CNA, 01/01/13, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Home health aide skills, Proficient, 01/01/23
- Nursing assistant skills, Proficient, 05/01/21
- Work style: Reliability, Proficient, 03/01/22
- Attention to detail, Proficient, 06/01/23
Accomplishments
- Achieved better patient outcomes by completing rounding with accuracy and efficiency.
Timeline
Nursing Support Technician ICU
Baptist Health System KY & IN
03.2023 - 02.2024
ICU Burn Tech/Unit Coordinator
UofL Hospital
11.2022 - 01.2023
CNA - Certified Nursing Assistant
Signature HealthCARE LLC
01.2018 - 12.2023
Assistant Manager
Chipotle
05.2016 - 11.2017
Indiana Health Careers
CNA
01.2015 - 05.2015
CNA - Certified Nursing Assistant
Green Valley Nursing Home
05.2014 - 12.2016
Home Health Aide
Care.com
01.2008 - 02.2014
MedCerts
Certificate from Medical Terminology And The Human Body Fundamental
Vanderbilt University
Certificate from OpenAI GPTs: Creating Your Own Custom AI Assistant
University of Minnesota
Certificate from Introduction To Integrated Nursing
MedCerts
Certificate from Professionalism in Allied Health
Certificate from Intro To Gen. AI Learning Path Specialization
Certificate from AI Essentials
Google Cloud
Certificate from Responsible AI: Applying AI Principles With Google
Google Cloud
Certificate from Introduction To Large Language Models
University of Pennsylvania Law School
Certificate from Introduction To American Law