Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Whitfield

Jacksonville,FL

Summary

Proactive EDI Analyst with expertise in managing EDI systems and integrations. Skilled in enhancing client relations, minimizing product management backlog, and ensuring efficient EDI transaction workflows. Committed to driving improvements and delivering results in a dynamic organizational environment.

Overview

7
7
years of professional experience

Work History

Business Integrations Analyst

US Foods
06.2024 - Current
  • Reviewed projects to identify gaps and missing requirements for business requests.
  • Managed daily dashboard updates to accurately reflect project status and metrics.
  • Deactivated system integrations as necessary to maintain operational integrity.
  • Notified internal teams regarding specific project needs and updates.
  • Documented project extracts, company details, and contact records for future reference.
  • Maintained strong customer relationships through exceptional service and support.
  • Distributed documentation of completed projects to customers and internal departments.
  • Provided implementation support and conducted user testing for customer business integration credentials.

EDI Support Specialist

Acuity Brands Lighting
12.2022 - 03.2024
  • Managed the transition of EDI implementations from User Acceptance Testing (UAT) to the Production environment, ensuring seamless integration and minimal disruption to workflow
  • Conducted thorough analysis and developed comprehensive reports on root causes of post-implementation issues, contributing to enhanced system reliability and performance
  • Directed daily production support for EDI transactions, consistently monitoring workflows and effectively resolving system failures and alerts, leading to a reduction in error rates
  • Served as a liaison and communicated effectively between IT, the business application stakeholders, and trading partners and other cross-functional teams
  • Utilized ticketing system (Cherwell) to log, track, and prioritize support requests, ensuring accurate documentation and efficient resolution
  • Created standard workflow documentation for various internal processes to help in training and allow others to use new systems
  • Collaborated with EDI team lead in managing team's Backlog, Sprint Retrospectives and Reviews using SCRUM procedures
  • Retrieved and edited CSV files for both tracking and troubleshooting purposes on a daily basis
  • Performed map changes and User Acceptance Testing for x12 transaction sets: 850, 855, 856, 810 using the following input file types: x12, flat file, JSON, XML, and dat

EDI Analyst I

BIO World
07.2020 - 08.2022
  • Implemented and managed EDI trading partner integrations, ensuring compliance with business requirements and successful transition to live operations
  • Improved resolution processes for inbound and outbound EDI transaction failures, enhancing reliability and efficiency
  • Performed map changes (Dell Boomi) and User Acceptance Testing for x12 transaction sets: 850, 855, 856, 810
  • Created standard workflow documentation for various internal processes to help in training and allow others to use new systems
  • Responsible for analyzing large transactional data sets on a daily basis

EDI Analyst

Sizzling Steak Concepts
07.2018 - 06.2020
  • Facilitated the integration of vendors by coordinating onboarding processes, ensuring adherence to timelines
  • Collaborated with EDI partners to troubleshoot and resolve production issues, conducting transaction tests to align with specified requirements
  • Contributed to the technical aspects of EDI projects, including design, programming, and testing, while consistently analyzing and resolving software functional problems
  • Performed basic scripting and wrote SQL statements using SQL Server
  • Executed SQL queries on a daily basis using standard commands and pre-written scripts

Education

Hospitality Management -

University of South Carolina
Columbia, SC
01.2014

Skills

  • SQL and database management
  • PowerShell scripting
  • Cherwell IT service management
  • Project management methodologies
  • Data mapping and transformation
  • Dell Boomi integration
  • EDI standards compliance
  • OpenText document management
  • ServiceNow platform expertise
  • XML data handling
  • JSON data interchange
  • JIRA
  • Azure DevOps practices
  • HIPAA compliance knowledge

Timeline

Business Integrations Analyst

US Foods
06.2024 - Current

EDI Support Specialist

Acuity Brands Lighting
12.2022 - 03.2024

EDI Analyst I

BIO World
07.2020 - 08.2022

EDI Analyst

Sizzling Steak Concepts
07.2018 - 06.2020

Hospitality Management -

University of South Carolina

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