Michelle Williams
Aurora,Colorado
Work History
Title Vendor Specialist
Mr. Cooper - Title365
07.2021 - 10.2022
- Managed 12 Offshore Vendor Teams
- Directed weekly/monthly conferences with Title Vendors
- Facilitated market and competitive analysis to secure new Vendors.
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Gained extensive knowledge in data entry, analysis and reporting
- Developed customer service scorecards to measure customer service performance.
REO Senior Asset Manager
Mr. Cooper - Xome
01.2018 - 07.2021
- Managed top portfolio vendor Fannie Mae
- Evaluated appraisals, broker opinions
- Oversee all Real Estate Agents, Buyers and Closing Coordinators
- Composed marketing plans for auction platform
- Facilitated, analyzed and participated in weekly LIVE Auctions
- Managed and negotiated Cash for Keys & Relocation offers
- Coordinated property preservation, maintenance and disposition of all Assets
- Responded to customer needs through competent customer service and prompt problem-solving.
REO Title Curative /REO Closer
Nationstar Mortgage - Mr. Cooper
03.2013 - 12.2017
- DIL /Foreclosure Liaison
- Coordinated 3rd party closings with nationwide vendors monthly
- Managed vendor pipelines up to 120 assets
- Reviewed, prepared and Notarized deeds
- Ordered Broker Price Opinion analysis
- Maintained daily scorecards for Attorneys
- Negotiated Cash for Keys with occupants
- Monitored Title issues, Bankruptcies, and Lis Pendens
- Achieved monthly Team and Individual goals
- Demonstrated leadership skills in managing projects from concept to completion
Reo Specialist/ Pre-Asset Manager
Nationstar Mortgage
07.2012 - 03.2013
- Managed portfolio of 75 – 120 Assets daily
- Oversee Real Estate Agents assigned to market assets
- Reviewed, analyzed and approve expenditures for property repairs, and maintenance
- Reviewed appraisals and marketing plans
- Inspect foreclosure deeds and title
- Evaluated and resolve Title Curative issues
- Negotiated Cash for Keys with Occupants
- Monitored all Property Preservation on assets
- Executed and notarized Quit Claim Deeds
Foreclosure Specialist /Processor/Mentor
Aurora Loan Services-Nationstar Mortgage
04.2008 - 07.2012
- Selected top 10% for Mentoring and Leadership Program
- Managed portfolios and daily duties for 5 Employees
- Demonstrate compliance expectations and procedures
- Monitor compliance guidelines of Foreclosure attorneys
- Liaison between CDR, Legal and Bankruptcy
- Prepared all notices of default as per terms of deed of trust on mortgage
Education
Associate of Arts - Business Administration
2027
High School Diploma -
05.1986
Skills
- Administrative Support
- Risk Management
- Critical Thinking
- Customer Relations
- Asset Management
- Vendor Administration
- Project Management
- Market Analysis
- Problem Solving
- Training & Development
- Motivational Leadership
- Customer Success Specialist
- Operational Efficiency
- Computer Skills-Microsoft Excel, Word, Access and PowerPoint
- Application Knowledge-LPS, Fidelity, Equator 50, Remedy, Lenstar, Fortracs, Res Net, SoftPro, AtClose, Cascade, Teams
Additional Information
Notary for the State of Colorado
Leadership Ambassador
Women in Real Estate
Senior Mentorship Selectee
Volunteer / Community Service
Timeline
Title Vendor Specialist - Mr. Cooper - Title365
07.2021 - 10.2022
REO Senior Asset Manager - Mr. Cooper - Xome
01.2018 - 07.2021
REO Title Curative /REO Closer - Nationstar Mortgage - Mr. Cooper
03.2013 - 12.2017
Reo Specialist/ Pre-Asset Manager - Nationstar Mortgage
07.2012 - 03.2013
Foreclosure Specialist /Processor/Mentor - Aurora Loan Services-Nationstar Mortgage
04.2008 - 07.2012
Community College of Denver - Associate of Arts, Business Administration
Overland High School - High School Diploma,
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Mission driven, focused individual, brings diverse leadership skills and extensive background in the Mortgage Industry.
Overview
15
15
years of professional experience
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