Michelle Williams
Tacoma
Summary
Reliable Customer Service Representative with extensive track record in demanding emergency healthcare environment. Excellent communication skills and problem solver working effectively and productively with diverse customers and individual needs.
Overview
34
34
years of professional experience
Work History
Emergency Service Rep
MultiCare Health
10.2015 - 08.2019
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Assisted with scheduling appointments for patients and doctors.
Bank Teller & Safety Officer
Columbia Bank
Tacoma
02.2012 - 02.2015
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Reconciled cash and checks against computer records at end of shift.
Emergency Customer Service Representative
Multicare
Tacoma
04.2004 - 08.2011
- Developed strategies to reduce wait times while still meeting quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored and trained junior team members.
PBX Operator
MultiCare Tacoma General Hospital
Tacoma
10.1985 - 01.2003
- Responded promptly to emergency calls for assistance.
- Took messages from callers and accurately relayed details to intended staff.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
Education
Health Unit Coordinator -
Clover Park Technical College
Lakewood, WA06-2003
High School Diploma -
Henry Foss High School
Tacoma, WA06-1983
Skills
- Emergency response
- Call routing
- Appointment scheduling
- Transcription accuracy
Timeline
Emergency Service Rep
MultiCare Health
10.2015 - 08.2019
Bank Teller & Safety Officer
Columbia Bank
02.2012 - 02.2015
Emergency Customer Service Representative
Multicare
04.2004 - 08.2011
PBX Operator
MultiCare Tacoma General Hospital
10.1985 - 01.2003
Health Unit Coordinator -
Clover Park Technical College
High School Diploma -
Henry Foss High School