MICHELLE WILLIAMS MORGAN
Temecula,CA
Summary
Professional employee dedicated to providing excellent service. Comfortable working in fast-paced environment attending to patient needs. Background in customer service and support, patient care and accustomed to managing difficult client situations.
Overview
15
15
years of professional experience
3
3
Certificate
Work History
Dental Assistant
All Dental Staffing
12.2023 - Current
- Assisted in chair-side dental procedures by filling cavities and taking impressions
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Staged tray for procedures by arranging dental instruments and equipment
- Prepared patient X-rays and images for review by dentist
- Prepared and sterilized instruments and materials for use by dentists.
CSR II
Agiliti Health
04.2019 - 11.2023
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Dental Assistant
Dr. Fremo/Horizon Dental
12.2016 - 12.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Explained treatment procedures and instructed patients on home care guidelines
- Prepared patient X-rays and images for review by dentist.
Office Manager
Executive Choice Limousine
01.2011 - 12.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Oversaw car maintenance activities by ordering and requisitions
Elder Care
Hands On
02.2008 - 12.2011
- Upheld client privacy by maintaining confidentiality of personal information while adhering to HIPAA regulations within the elder care industry
- Used aseptic techniques to provide sterilized wound care and dressing applications
- Provided emotional support to families by listening empathetically and offering guidance on elder care resources
- Stayed current with best practices in elder care through ongoing professional development opportunities, ensuring high-quality service provision for all clients
- Coordinated/drove patient to appointments at hospital
- Assisted in patient mobility, improving their physical strength and independence with daily activities
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Dental Assisting
Dentist Offices
01.1986 - 10.2007
- Participated in continuing education opportunities to stay current on best practices within the field of dental assisting
- Worked Private practices and with Temp Agencies Numerous years.
Nurses Aide
Avocado Post Acute
01.1990 - 01.1992
- Reduced instances of bedsores by regularly turning and repositioning patients as per care plan
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently
- Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns
- Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures
- Prevented cross-contamination by cleaning and sterilizing equipment
- Transported patients between rooms and appointments or testing locations
- Upheld infection control and prevention policies across different patient-facing areas
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Certificate of Completion And X-ray License -
Grossmont Medical And Dental Careers
Santee, CA06.1991
Skills
- Strong Manual Dexterity
- Patient Intake Procedures
- Patient Schedule Management
- Postoperative Care Instructions
- Full Mouth Radiographs
- Bathing Assistance
- Patient Care
- Basic Life Support
- Vital signs monitoring
- Patient Transfers
- Bedside manner
- Multitasking Abilities
- Quality Assurance Controls
Timeline
Dental Assistant
All Dental Staffing
12.2023 - Current
CSR II
Agiliti Health
04.2019 - 11.2023
Dental Assistant
Dr. Fremo/Horizon Dental
12.2016 - 12.2018
Office Manager
Executive Choice Limousine
01.2011 - 12.2015
Elder Care
Hands On
02.2008 - 12.2011
Nurses Aide
Avocado Post Acute
01.1990 - 01.1992
Dental Assisting
Dentist Offices
01.1986 - 10.2007
Certificate of Completion And X-ray License -
Grossmont Medical And Dental Careers
Certification
Current Adult And Pediatric First Aid/CPR/AED, 10/2022, American Red Cross, 0124EBT
Additional Information
I have worked in the Dental industry since 1986 starting with a local Doctor after high-school. My previous employment was with a X-Ray Imaging Company called Agiliti Imaging/Health, I was employed there since April of 2019. All Dental staffing (Temp Agency) is my most recent employer.
Linkedinprofile
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