Michelle Wilson
Columbus,OH
Summary
Determined, hard-working dependable Customer Service Representative: wanting to use my customer service skills and telephone etiquette to pursue a career. Excels in task-driven, time-sensitive, integrity and trust, where strict attention to detail produces quality customer satisfaction. Eager to apply computer skills, creativity and abilities in a goal-driven, and customer demands.
Overview
6
6
years of professional experience
Work History
Fraud Prevention Specialist
Chase Bank
Hilliard, OH
03.2021 - 01.2024
- Reviewed reports and individual transactions that appeared suspicious to uncover fraudulent activity.
- Placed a high volume on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Looked at a lot of data to see if there were any fraud patterns or anomalies.
- Increased customer satisfaction by resolving issues.
- Provided excellent customer service to everyone, including clients and company employees.
Customer Service Representative
Verizon
Grove City, OH
05.2020 - 03.2021
- Used a consultative sales approach to understand needs and make relevant recommendations.
- Kept accurate an current customer account data with manual form processing and digital information updates.
- Provided a superior customer experience in order to build a loyal customer base.
- Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket.
- Help customers with purchasing phones, cases, and other items that is sold in the store inventory.
- Help drive sales by offering products and services that will improve the customers wireless experience.
Emergency Assistance Representative
Impact Community Action
Columbus, OH
08.2017 - 05.2020
- Routed incoming calls to the most qualified personnel and departments within the company.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Was quick to respond to potential customers' questions and requests.
- Organized the schedule daily.
Education
High School Diploma -
Grove City High School
Grove City, OH05-2018
Skills
- Organization
- Dispute resolution
- Relationship development
- Customer service
Timeline
Fraud Prevention Specialist
Chase Bank
03.2021 - 01.2024
Customer Service Representative
Verizon
05.2020 - 03.2021
Emergency Assistance Representative
Impact Community Action
08.2017 - 05.2020
High School Diploma -
Grove City High School