Michelle Wilson
Clearwater,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Sr Support Maintenance Coordinator
Catalent Pharma Solutions
St Petersburg, FL
10.2023 - Current
- Monitored and managed inventory levels of spare parts and supplies, ensuring timely replenishment.
- Contributed in collaborative team meetings to devise inventive solutions for organizational issues.
- Updated inventory system regularly with detailed information on parts and equipment usage.
- Maintained optimal supply levels to meet expected demands within budget constraints
- Coordinated with external vendors for repair services when necessary.
- Performed various customer service duties such as resolving inquiries, troubleshooting issues and resolving complaints.
- Monitored order progress to ensure prompt delivery of goods or services.
- Fostered strong customer connections resulting in increased repeat business.
Sr Engineering Coordinator
Catalent Pharma Solutions
St. Petersburg, Florida
01.2022 - 10.2023
- Ensured that all documents related to engineering projects were up-to-date before submitting them for approval.
- Ensured customer satisfaction by promptly responding to complaints about completed work.
- Dutifully maintained accurate records throughout all phases of engineering projects.
- Compiled documents and reports to present concepts, research and data analysis to clients.
- Managed customer inquiries promptly and effectively via email and phone conversations.
- Ensured precise and timely fulfillment of customer orders.
Maintenance Compliance Coordinator
Catalent Pharma Solutions
St. Petersburg, FL
01.2019 - 01.2022
- Assisted in devising internal trainings addressing regulatory compliances.
- Drafted recommendations for corrective actions post-audit.
- Overseen execution of action steps to address audit findings.
- Audited internal compliance by reviewing inquiries, conduct, records of company policy, and noncompliance reports.
- Performed internal and external audits adhering to established procedures.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Developed relationships with customers through proactive communication and follow-up.
- Analyzed customer feedback to improve customer service processes.
Sr. Coordinator, Training
West Pharmaceutical Services Inc
Clearwater, FL
01.2007 - 05.2015
- Established streamlined approaches to boost the transmission and timeliness of critical information across all company departments.
- Successfully supervised day-to-day workflow operations, providing support and guidance where necessary.
- Provided leadership, insight, and mentoring to newly hired employees, sharing knowledge of various company programs.
- Recruited, interviewed and selected employees to fill vacant roles.
Quality Assurance Lead Technician
West Pharmaceutical Services Inc
Clearwater, FL
01.1995 - 12.2007
- Performed root cause analysis on production issues, identified corrective actions, and tracked results.
- Maintained open lines of communication with customers to ensure accurate understanding of their requirements for product acceptance.
- Managed relationships with suppliers to ensure conformity to requirements.
- Kept detailed records of quality reports, statistical reviews, and related documents.
Education
GED -
Gibbs High School
St. Petersburg, FL06-1989
Skills
- Microsoft Outlook
- Order Fulfillment
- Problem-solving abilities
- Customer Relations
- Spreadsheets
- Inbound and Outbound Calling
- Product Knowledge
- Complaint resolution
- Database Administration
- Organizational Skills
- File and Document Management
- Work Planning and Prioritization
Accomplishments
May 2022 Was selected to receive the Patient First Award for Catalent Pharma Solutions
For exhibiting urgency and "Right First-Time" while maintaining focus on projects, going above and beyond to exceed customers' expectation to ensure quality and service, and creating innovative solutions to any challenge while maintains Patient First philosophy.
Timeline
Sr Support Maintenance Coordinator
Catalent Pharma Solutions
10.2023 - Current
Sr Engineering Coordinator
Catalent Pharma Solutions
01.2022 - 10.2023
Maintenance Compliance Coordinator
Catalent Pharma Solutions
01.2019 - 01.2022
Sr. Coordinator, Training
West Pharmaceutical Services Inc
01.2007 - 05.2015
Quality Assurance Lead Technician
West Pharmaceutical Services Inc
01.1995 - 12.2007
GED -
Gibbs High School
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