Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Wilson

Camas

Summary

At Quick Collect Inc, I excelled as a Legal Collector Manager, leveraging my expertise in debt negotiation and client communication to maximize revenue recovery and enhance client satisfaction. My strategic approach and persistence in handling legal collections led to significant improvements in case resolution efficiency and client relations, showcasing my ability to manage high-stakes situations effectively.

Overview

33
33
years of professional experience

Work History

Legal Collector Manager

Quick Collect Inc
06.1992 - Current
  • Reviewed contracts thoroughly before initiating collections activities to ensure understanding of terms and conditions applicable to each unique situation.
  • Prepared comprehensive documentation for legal proceedings, ensuring accuracy and compliance with court requirements.
  • Conducted thorough investigations into debtor financial situations, identifying assets available for collection efforts.
  • Implemented effective time-management strategies to handle multiple competing priorities without compromising results or quality of work.
  • Demonstrated exceptional attention to detail in preparing and reviewing legal documentation, minimizing the potential for errors and delays in case resolution.
  • Stayed current on industry trends and changing regulations, adjusting strategies as needed to maintain a high level of effectiveness in collections efforts.
  • Utilized advanced negotiation tactics to persuade debtors to make payments or settle accounts amicably.
  • Increased client satisfaction by efficiently managing a high volume of legal collection cases.
  • Negotiated favorable settlements with debtors, achieving mutually beneficial outcomes for all parties involved.
  • Maximized revenue recovery by actively monitoring assigned accounts and promptly initiating appropriate action steps when necessary.

Education

No Degree - Office Management

Trend Business College
Vancouver, WA
02-1986

Skills

  • Client communication
  • Persistence
  • Stress tolerance
  • Debt negotiation
  • Client relations
  • Patience and persistence
  • Collection strategies
  • Assertiveness
  • Skip tracing
  • Payment acceptance
  • Issue investigation
  • Problem-solving abilities
  • Multitasking
  • Data entry skills

Timeline

Legal Collector Manager

Quick Collect Inc
06.1992 - Current

No Degree - Office Management

Trend Business College
Michelle Wilson