Luis E Diaz
Kissimmee,FL
Summary
Accomplished Implementation Project Manager offering 4 years of experience in the healthcare technology industry. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results.
Overview
14
14
years of professional experience
Work History
Implementation Manager
Collect RX
02.2023 - Current
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Created customer support strategies to increase customer retention.
- Created implementation methodologies to control project costs and meet deadlines.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Reduced overall project duration by 30%
Client Solutions Specialist
Collect RX
01.2022 - 02.2023
- Enhanced client satisfaction by delivering customized solutions for their specific needs.
- Streamlined internal processes for improved efficiency and quicker response times to client inquiries.
- Developed and maintained strong relationships with clients, resulting in increased customer retention rates.
- Collaborated with cross-functional teams to design comprehensive solutions for clients'' unique challenges.
Patient Access Specialist
Osceola Regional Medical Center
09.2019 - 01.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Assist patients with making payments & billing .
- Navigate patient/guest flow in registration areas to ensure overall positive customer experience, Assist in resolving real-time patient concerns.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
IT Support Specialist /Account Manager
Walkera-rc
03.2015 - 05.2018
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Used ticketing systems to manage and process support actions and requests.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Assistant Manager / Stock Manager
Nine West
01.2010 - 08.2019
- Supervise and oversee all aspects of product fulfillment / sales floor / backroom / warehouse , work with management to create effective monthly coaching reports for stock employees , create effective work schedule for other stock employees . Work with management and assess sales trends for orders and replenishment
Education
Associates - Professional Photography
New York Institute Of Photography
New York, NY2018
Skills
- Salesforce
- Guide CX
- Zendesk
- Advanced MD
- Microsoft Excel
- Adobe Acrobat Pro
Timeline
Implementation Manager
Collect RX
02.2023 - Current
Client Solutions Specialist
Collect RX
01.2022 - 02.2023
Patient Access Specialist
Osceola Regional Medical Center
09.2019 - 01.2022
IT Support Specialist /Account Manager
Walkera-rc
03.2015 - 05.2018
Assistant Manager / Stock Manager
Nine West
01.2010 - 08.2019
Associates - Professional Photography
New York Institute Of Photography
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