MICHELLE Wingrove
Roseville,OH
Summary
Friendly Customer Relations Associate with 20 years of dedicated customer service experience. Dedicated to creating a positive customer experience through effective communication skills and abilities.
Overview
15
15
years of professional experience
Work History
Customer Relations Associate
Genesis Healthcare System
Zanesville, OH
08.2020 - Current
- Maintain satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
- Paying attention to special needs or wants.
- Deliver exceptional customer service to every Patient and Visitor by leveraging extensive knowledge of services and creating welcoming, positive experience
Pharmacy Technician
Northside Phamacy
Zanesville, OH
02.2008 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
High School Diploma -
Crooksville High School
Crooksville, OH05.1993
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Problem Resolution
- Customer Experience
- Phone Technical Support
- Mathematical Skills
- Customer Data Confidentiality
- Answering Customer Questions
Timeline
Customer Relations Associate
Genesis Healthcare System
08.2020 - Current
Pharmacy Technician
Northside Phamacy
02.2008 - 07.2020
High School Diploma -
Crooksville High School