Michelle Witt Moore
Valentine,Nebraska
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
27
27
years of professional experience
Work History
OFFICE/Fleet Operations Manager
Lucky 1 Express, LLC
Valentine, Nebraska
06.2020 - Current
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Proactively identified and solved complex problems that impacted management and business direction.
- Documented equipment transfers and sales details for accurate record keeping.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
Office Manager
Koinzan Farms, LLC
Valentine, Nebraska
06.2015 - 03.2022
- All aspects of crop sales, fleet scheduling, management support, accounting, landowner correspondence, vendor communication, human resources and payroll for nearly 20 employees, and everything else that comes through the door or over the phone/email.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Sales Manager
Double K Popcorn, LLC
Valentine, Nebraska
06.2015 - 03.2022
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Restaurant Waitress
Peppermill
Valentine, Nebraska
02.2010 - 01.2016
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Cultivated warm relationships with regular customers.
Payroll Manager
Rosebud Casino
Valentine, Nebraska
01.2005 - 07.2010
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for 35 employees to verify accuracy of information.
- Calculated deductions and processed payroll for employees.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
- Orchestrated and deployed online employee timekeeping program to improve measurements of overtime and employee work hours.
Education
Bachelor of Science - Accounting
Bellevue University
Bellevue, NE11.2021
Associate of Science - Accounting
MidPlains Community College
North Platte, NE05.2019
Associate of Science - Business Administration And Management
MidPlains Community College
North Platte05.2019
Skills
- Issue Resolution
- Data Interpretation
- Logistics Analysis
- Standards Documentation
- Customer Service
- Web-based Logistics Information Systems
- Cost Analysis
- Organizational Requirements Monitoring
- Complex Problem Solving
- Accounting Software
- Time Management
- Budget Preparation and Management
Accomplishments
- I have been in a position of office management and overseeing numerous employees including but not limited to office staff, salesman, delivery drivers, farm help, and truck drivers at the same company for the past 5+ years
- I am remarkable at multi-tasking and juggling schedules to get things done and people where they need to be
- Additionally, I am a licensed insurance producer in the State of Nebraska
- I currently carry only the Crop Insurance but would have no problem adding additional lines to my current license (i.e., P&C)
Timeline
OFFICE/Fleet Operations Manager
Lucky 1 Express, LLC
06.2020 - Current
Office Manager
Koinzan Farms, LLC
06.2015 - 03.2022
Sales Manager
Double K Popcorn, LLC
06.2015 - 03.2022
Restaurant Waitress
Peppermill
02.2010 - 01.2016
Payroll Manager
Rosebud Casino
01.2005 - 07.2010
Bachelor of Science - Accounting
Bellevue University
Associate of Science - Accounting
MidPlains Community College
Associate of Science - Business Administration And Management
MidPlains Community College