Michelle Wojciechowski

• Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
• Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Physician Liaison for new providers in Florida market.
• Successfully resolved consumer concerns by actively listening to their needs and proposing viable solutions that met their expectations.
• Coordinated events and promotions with Member Consultants at the centers, generating increased volume and sales revenue through targeted marketing efforts.
• Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
• Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
• Reduced operational risks while organizing data to forecast performance trends.
• Streamlined center operations, achieving higher efficiency by redesigning workflow processes.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Successfully navigated center through challenging period by adapting services to meet changing customer needs.
• Led cross-functional team to refine service delivery, resulting in heightened customer loyalty.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Provides supervision for day-to-day operations for multiple clinics, in accordance with established policies and guidelines.
• Knowledge in Manage Care, Utilization, Analysis of monthly financial reports, HEDIS/STARS, MLR, claims, high-risk patients.
• Present administrative and clinical leadership. Participates in new employee interviews and training.
• Attend and collaborate in daily meetings with senior personal.

• Provides supervision for daily operations of clinic and centralized referrals in accordance with established policies and guidelines.
• Regularly evaluated employee performance, provided feedback with achievable goals, assisted, mentored, trained, and disciplined staff as needed.
• Successful resolution of patient complaints.
• Proficient in Manage Care, HEDIS/STARS, monthly financial reports.
• Establishes positive relationships with Physicians, staff, and patients.

Support Physicians in treatment of patients.

Accomplished clear and effective communication with patients to verify information, determine purpose of visit and record medical history, and vitals.

Skilled in phlebotomy, intravenous placement, administration of therapeutic injections and vaccines.

Performs EKG, Holter Monitor, ABI tests, and PFT's.

Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.