Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Woodruff

Orange,CA

Summary

Dynamic Team Leader with expertise in retail operations, consumer behavior, and data interpretation. Proven track record in profit and unit growth through strategic merchandising and awareness of industry trends. Recognized for operational compliance, enhancing customer experiences, and fostering a collaborative team enviornment.

Overview

10
10
years of professional experience

Work History

Whole Body Department Team Leader

Whole Foods Market
Huntington Beach, CA
12.2020 - Current
  • Responsible for all aspects of operations including finances, KPIs, merchandising, global and regional compliance, labor, and Team Member affairs.
  • Professional understanding of consumer behavior and influence on department success.
  • Identifies consumer demand, product trends, and implements merchandising strategies to drive sales.
  • Maintains healthy inventory through responsible purchasing, meeting customer demand, and reducing shrink.
  • Understanding of Amazon's e-commerce platform Seller Central and online purchasing behavior.
  • Interprets data from KPIs across multiple platforms and implements adjustments to address opportunities.
  • Upholds consistent 'green' metrics over multiple weeks and quarters and adapts based on latest company targets.
  • Creates attractive, shoppable experiences that draws in customers and optimizes sales through promotion periods.
  • Collaborates with various Department and Store Leadership to execute sales-driving tactics for special events.
  • Responsible for Team Member hiring, annual job dialogues, corrective actions, and separations.
  • Balances labor allocations and Team Member availability to create schedules in line with department needs.
  • Works with Store Leadership and Team Member Services to provide quality training and understanding of operating procedures.

Store Support Supervisor

Whole Foods Market
Redondo Beach, CA
01.2018 - 12.2020
  • Oversees Customer Service Representatives and customer flow through front of establishment.
  • Trains Team Members on cash handling procedures, register functions, and policies regarding cash and tender.
  • Troubleshoots register and technology mishaps quickly to maintain seamless flow of customers.
  • Audits and identifies causes of cash variance and communicates findings with Department leadership.
  • Fosters a positive relationship with guests by effectively resolving concerns, and providing the highest quality of care.
  • Delegates tasks to Team Members to create a clean and harmonious checkout experience for guests.

Cash Office Specialist

Whole Foods Market
Long Beach, CA
07.2015 - 01.2018
  • Responsible for balancing establishment's cash safe and bank deposits.
  • Audits all register tills and adjusts on-hand cash based on allowed amounts.
  • Utilizes Microsoft Excel and various company platforms to accurately log cash amounts.
  • Pinpoints variances, investigates cause, and communicates findings with Department leadership.
  • Accountable for providing accurate and explainable bank deposits when scheduled.

Education

Bachelor of Arts - Communication, Law & Society (minor)

University of California, San Diego
La Jolla, CA
12-2014

Skills

  • Inventory management
  • Profit optimization
  • Visual merchandising
  • Promotional strategy
  • Data interpretation
  • Team management

References

  • Brett Golod, Store Team Leader, Whole Foods Market, 05/2022 - Present brett.golod@wholefoods.com / 715-594-6850
  • Joshua Amesquita, Associate Store Team Leader, Whole Foods Market 05/2023 - Present joshua.amequita@wholefoods.com / 949-999-8572
  • Elaine Carlson, Family Friend, 01/2010 - Present carlsonelaine1@gmail.com / 714-442-5438

Timeline

Whole Body Department Team Leader

Whole Foods Market
12.2020 - Current

Store Support Supervisor

Whole Foods Market
01.2018 - 12.2020

Cash Office Specialist

Whole Foods Market
07.2015 - 01.2018

Bachelor of Arts - Communication, Law & Society (minor)

University of California, San Diego

Similar Profiles

CREATE PROFILE
Michelle Woodruff