Michelle Wu
Arcadia,US
Summary
Experienced Certified Pharmacy Technician with 19 years of experience stocking, labeling and inventorying medication. Proven track record of maintaining proper drug storage procedures, registries and records for controlled drugs. Skilled in restocking pharmacy shelves to drive consistent peripheral sales.
Overview
22
22
years of professional experience
Work History
Certified Pharmacy Technician
I V LEAGUE PHARMACY
10.2005 - Current
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured and compounded medications following standard procedures.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Communicated directly with doctors offices via telephone, fax and email.
Pharmacy Technician Extern
Kaiser Permanente
06.2005 - 09.2005
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked automated medication dispensing equipment.
- Improved customer satisfaction by providing timely and efficient service to patients in need of prescriptions and refills.
- Contributed to a welcoming pharmacy environment by offering friendly assistance to customers and addressing their concerns or questions.
- Enhanced patient care by accurately preparing and dispensing medications under the supervision of a licensed pharmacist.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted with filling of over prescriptions daily.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Coordinated verification and filling of more than daily prescriptions in high-volume pharmacy environment.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Certified Pharmacy Technician
Monterey Park Hospital AHMC
04.2005 - 06.2005
- Counted, measured and compounded medications following standard procedures.
- Restocked automated medication dispensing equipment.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Office Assistant
WANG'S INVESTMENT GROUP (CPA)
03.2004 - 04.2005
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Utilized office management software to record and track customer information.
Sales Manager
SILVER STORE
01.2003 - 03.2004
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
State of California Pharmacy Technician License -
American Career College
Los Angeles, CA05.2005
Academy -
Pasadena City College
Pasadena, CA01.2003
Trading of Associate -
Guang Zhou College
Guang Zhou, China01.1996
High School Diploma -
Guang Zhou High School
Guang Zhou, CHINA09.1992
Skills
- Pharmaceutical Calculations
- Medication Dispensing
- Order Verification
- Multitasking Abilities
- Creative Thinking
- Self Motivation
- Adaptability and Flexibility
- Organizational Skills
Timeline
Certified Pharmacy Technician
I V LEAGUE PHARMACY
10.2005 - Current
Pharmacy Technician Extern
Kaiser Permanente
06.2005 - 09.2005
Certified Pharmacy Technician
Monterey Park Hospital AHMC
04.2005 - 06.2005
Office Assistant
WANG'S INVESTMENT GROUP (CPA)
03.2004 - 04.2005
Sales Manager
SILVER STORE
01.2003 - 03.2004
State of California Pharmacy Technician License -
American Career College
Academy -
Pasadena City College
Trading of Associate -
Guang Zhou College
High School Diploma -
Guang Zhou High School