Michelle Wyatt

• Prepare and submit customs entries through ABI/ACE while ensuring compliance with U.S. Customs, FDA, and other participating government agency regulations.
• Classify imported merchandise using the Harmonized Tariff Schedule (HTS) to ensure accurate duty assessment and regulatory compliance.
• Review commercial invoices, bills of lading, and shipping documentation to obtain timely cargo release and resolve customs delays.
• Process permits, government filings, and import documentation.

• Processed import entries through ABI/ACE while ensuring compliance with U.S. Customs, FDA, and other government agency regulations.
• Provided customs brokerage support by resolving import issues and facilitating timely customs clearance.
• Built strong working relationships with customers, and internal departments to resolve shipment delays.
• Trained and mentored new import specialists on customs procedures, compliance requirements, and company systems.
• Managed high-volume customer communications on escalation team through phone and email while maintaining exceptional service standards.

• Conducted investigations into customer claims and compliance cases, providing timely resolutions in accordance with DHL policies and procedures.
• Negotiated claim settlements that balanced customer satisfaction with company objectives while preserving long-term customer relationships.
• Managed a high-volume caseload while meeting productivity, quality, and customer service expectations.

• Coordinated domestic and international shipment pickups and deliveries.
• Assisted customers with export documentation, international shipping requirements, and DHL products and services.
• Prepared shipping quotations and resolved customer inquiries through various communication channels.
• Delivered exceptional customer service while resolving issues efficiently in a fast-paced call center environment.

Magna Cum Laude

• Alpha Sigma Lambda Honor Society
• Dean's List