Summary
Overview
Work History
Education
Skills
Profile
Timeline
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Michelle L. Ybarra

Meridian,ID

Summary

Seeking a position with US Bank where I can maximize my years of customer service experience in the business banking and finance industry. I look forward to utilizing the tools and knowledge I have, to build and develop business relationships to deliver a full-service customer experience.

Overview

7
7
years of professional experience

Work History

CRC

US Bank NA
11.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Member Service Representative

Pioneer Federal Credit Union
11.2020 - Current
  • Help large volume of customers with transactions with a positive attitude and focus on customer satisfaction.
  • Learn internal systems and related service role duties, such as teller functions, loan processing and customer maintenance.
  • Maintain updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Research and rapidly resolve client conflicts to maintain key accounts.

Lead Vault Teller

Money Tree
08.2018 - 11.2020
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Properly processed deposits, withdrawals and payments for average of 100+ customers daily.
  • Maintained, organized and stocked teller window areas.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.

Education

GED -

College of Western Idaho
Nampa, ID

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable

Profile

Successful personal banker and loan officer, with a proven history of establishing valuable customer relationships through exceptional customer service experiences.

Timeline

CRC

US Bank NA
11.2022 - Current

Member Service Representative

Pioneer Federal Credit Union
11.2020 - Current

Lead Vault Teller

Money Tree
08.2018 - 11.2020

GED -

College of Western Idaho

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