MICHELLE YOUNG
Largo,FL
Summary
Driven professional with extensive experience in healthcare administration, notably as an Insurance Coordinator at Bay Center for Oral and Implant Surgery. Excelled in insurance verification, claims processing, and enhancing patient access processes. Demonstrated expertise in ICD-10 coding and exceptional account management, significantly improving billing accuracy and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Insurance Coordinator
Bay Center for Oral and Implant Surgery
02.2024 - Current
- Prepares insurance claims for submission to clearinghouses or insurance companies.
- Files and tracks insurance claims and communicates claim status to patients.
- Verify insurance and communicated coverage to staff and patients.
- Obtain data such as patient, insurance ID, insurance provider, and medical codes to properly file insurance claims.
Referral Coordinator
Mycare Medical Group
01.2023 - 11.2023
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Weighed patient needs, provider availability, and insurance coverage to determine optimal scheduling.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.
Patient Access Representative
Baptist Health Louisville
11.2015 - 03.2019
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette, and other office duties.
- Verified patient insurance eligibility and entered patient information into the system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Office Coordinator
Norton Healthcare
04.2013 - 11.2015
- Supported billing staff by making corrections to invoices and insurance submissions.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Verified benefits and worked with insurance companies to obtain payments.
- Entered procedure codes and diagnosis codes into medical billing software.
Education
Diploma - Medical Office Assistance
ATA College
Louisville, KY01.2012
Skills
ICD-10 Coding
- Insurance Verification
- Medicare and Medicaid knowledge
- Claims Processing
- Accounts Receivable
- Account Management
- Medical billing and coding
Timeline
Insurance Coordinator
Bay Center for Oral and Implant Surgery
02.2024 - Current
Referral Coordinator
Mycare Medical Group
01.2023 - 11.2023
Patient Access Representative
Baptist Health Louisville
11.2015 - 03.2019
Medical Office Coordinator
Norton Healthcare
04.2013 - 11.2015
Diploma - Medical Office Assistance
ATA College
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