MICHELLE YOUNG
Whitefield
Summary
Dedicated and innovative team player, professional, goal-oriented approach. Skilled in de-escalation and mediation. Administrative, residential cleaning, and hotel housekeeping experience. Trained in HIPAA and de-escalation. Fast learner and always eager to learn. Great customer service skills.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Bayview Collection
08.2024 - Current
- Payroll
- Managing schedules and work assignments
- Training and mentoring staff
- Taking inventory & ordering supplies
- Assigning tasks and boards to staff.
- Inspecting rooms and marking them clean.
- Reporting maintenance faults and damage.
- Establishing and maintaining standards and procedures of cleanliness standards for the entire hotel.
- Assisting the Housekeeping Manager in establishing and maintaining pest control, landscape schedules for all areas.
- Cleaning rooms.
- Dealing with complaints or unsatisfied customers, and coming up with solutions, sometimes having to come up with creative ideas to solutions.
Cleaner
Allegro Cleaning Services
05.2024 - 08.2024
- Cleaning and Sanitizing.
- Dusting and Floor Care.
- Bedding and Linen.
- Waste removal.
- Cleaning Windows.
- Oorganizing and Tidying up.
- Communicating with customers.
- Positive attitude.
Administrative Assistant
FedCap
01.2017 - 01.2018
- Keeping confidential information
- Scheduling appointments
- All communication & Correspondence
- Pre- Calls & Appointment Reminders
Education
High School Diploma - undefined
01.2010
Skills
- Customer service
- Communication Skills
- Community Engagement
- HIPAA & De-escalation
- Positive attitude
- Great team player
- Detail Oriented
- Reliable
Timeline
Housekeeping Supervisor
Bayview Collection
08.2024 - Current
Cleaner
Allegro Cleaning Services
05.2024 - 08.2024
Administrative Assistant
FedCap
01.2017 - 01.2018
High School Diploma - undefined
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