Michelle Zapata
San Antonio,TX
Summary
Accomplished Registered Nurse Manager with a proven track record. Enhancing patient care through effective leadership and advanced clinical skills. Expert in patient assessments and emergency response, coupled with a deep commitment to compassion and empathy. Achieved significant improvements in clinical outcomes and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Registered Nurse
Mission Trails Baptist Hospital
2018.11 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Nurse Navigator
Urology San Antonio
2017.11 - 2018.11
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Scheduled appointments, educational meetings, and follow-ups for patients and family members.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
Registered Nurse Manager
UT Health San Antonio
2013.04 - 2017.11
- Provided direct patient care.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Strengthened nurse-patient relationships by promoting a culture of empathy, active listening, and open communication within the nursing team.
- Promoted a collaborative work environment by fostering strong team communication, resulting in more effective patient care delivery.
- Elevated the quality of patient care through continuous process improvement initiatives aimed at enhancing clinical outcomes while reducing costs.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
Registered Nurse, Labor and Delivery
Mission Trails Baptist Hospital
2011.01 - 2013.04
- Provided emotional support and guidance to new mothers and families during labor, delivery and postpartum.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Managed epidural analgesia infusions and monitored vital signs during labor and delivery.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Aided with induction of labor for women suffering from complications such as preeclampsia.
- Conducted comprehensive physical assessments and assisted with pain management.
Education
Associates In Applied Science - Nursing
St. Philips
San Antonio, TX12.2011
Certificate - Practical Nursing
St. Philip's College
San Antonio, TX12.2003
Skills
- Medication and IV administration
- Chemotherapy certified
- Management of central lines
- Urodynamics
- Strong Clinical Judgment
- Patient education and counseling
- Infection control measures
- Compassion and Empathy
- Professional Bedside Manner
- Telemetry monitoring
- Advanced Cardiac Life Support (ACLS) certification
- Nursing staff leadership
- Complex Problem-Solving
- Tracheostomy Care
- Lab result interpretation
- Team Coordination
- EMR Systems
- Performing EKGs
- Proper catheter insertion/removal
- Procedure preparations
- Chronic Disease Management
- Emergency Procedures
- Acute care expertise
- Managing deadlines
- Preventive health
Timeline
Registered Nurse
Mission Trails Baptist Hospital
2018.11 - Current
Nurse Navigator
Urology San Antonio
2017.11 - 2018.11
Registered Nurse Manager
UT Health San Antonio
2013.04 - 2017.11
Registered Nurse, Labor and Delivery
Mission Trails Baptist Hospital
2011.01 - 2013.04
Associates In Applied Science - Nursing
St. Philips
Certificate - Practical Nursing
St. Philip's College