Michelle Zhang
Portland,OR
Summary
Multi-talented Generalist well-versed in operational support in various settings. Prepares and organizes materials, solves problems with minimal input and satisfies diverse daily needs. Adept at switching roles smoothly and completing simultaneous tasks with attention to detail and quality.
The ability to work under pressure, multi-task, and be detail oriented with strong time management skills. Tight deadlines have always been met with a hard work ethic in academics and the professional setting. To prioritize the needs of customers, while continuing the main duties of the job.
Overview
7
7
years of professional experience
Work History
Generalist (FOH associate)
Macy's
09.2022 - Current
- Opening/closing registers, maintaining a clean and clear work area, as well as supporting co-workers.
- Working in multiple departments such as customer service, home, suits, dresses, intimates, juniors, etc.
- Memorization of brands in each department and their location on the floor to direct customers and do replenishment of retail items upwards of 500+ daily.
- Opening credit and rewards memberships to improve the store’s sale goals both done while in a fast-paced work environment.
- I maintained the register lines with quick checkouts and called for support if needed.
- I also helped customers in online orders at the register, through answering their questions over the phone, and did measurements/sizing in suits, dresses, and intimates.
- Handled customer service problems with minimal input from supervisors.
- Supporting asset protection by clearing the fitting rooms and keeping an eye on the floor.
- I kept aware of key merchandising that could be targeted and identified individuals who might have been shop lifters.
Online/SINT Manager (Operations associate)
Zara
11.2020 - 01.2022
- As SINT/Online personnel, I located in store items for customers, doing quality checks of the clothing, then arranging the items ordered.
- Accomplished multiple tasks within established timeframes.
- Packaging each customer’s order according to Zara standards and checking off on orders for delivery.
- I handled in-store pickups and package arrivals from USPS/FedEx as well while continuing my main duties.
- Managed the organization of packages and supplies.
- As an operations associate, I would replenish clothing for the floor and organize/restock the stockrooms.
- Helping the Visuals with their floor plans and with clothing placement.
- Processed retail items at the computer for: Returns to warehouse, damages, store transfers, and etc.
- Resolving customer service issues and closing shift duties such as preparation for shipment the next morning when the new boxes of clothing came in.
- Cross-trained existing employees to maximize team agility and performance.
E-Commerce Clerk
Fred Meyer
08.2018 - 01.2020
- Finding grocery items throughout the store and assembling orders for online customers.
- Provided quality clerical support through data entry, document management, and overseeing operation of the ClickList office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Managing the desk while communicating with the team on the floor to ensure orders were on time, organizing the storage area for easy assembly, and taking out orders to customers.
- Closing shift for the department: cleaning the room/equipment, restocking equipment for the morning, and recording any developments that occurred during the day.
- Reviewed order data to verify transactions and shipping dates.
- Resolving customer service issues; such as general queries or complaints in relation to the e-commerce department.
Ooligan Press associate
Ooligan Press Publishing House, Portland State University
03.2017 - 06.2019
- Working as a team member for various titles.
- Completing work focused on the design and digital projects within Ooligan but also under took assignments in the Acquisitions, Social media, and Editing departments.
- The general editing process of copy, researching comp titles, SEO keyword research, social media blog posts, cover design, ebook editing, audio book editing, and event planning when needed.
- Project titles I was a part of are: At the Waterline, Sleeping in my Jeans, The Gifts we Keep, and Elephants (the last work was later retitled).
- In addition, I was a part of the Library Writers Project group and helped assess which other titles would be published through Ooligan.
- Collected, arranged and input information into database system. (The Ooligan website and internal management board we used: Trello; besides various Google docs.)
- Gathered, organized and input information into digital database.
- Identified prospective sales by analyzing similar book titles, observing consumer statistics and collecting reviews.
Education
Diploma -
Bachelor of Arts - English and, Writing
Bachelor of Arts - English
Portland State University
06.2016
Skills
Proficient in:
- Microsoft Word, PowerPoint, and Excel
- Google Docs, Spreadsheets, and Slides
- InDesign, Illustrator, Photoshop, and other software program experience
- E-book editing and production skills
- Coding knowledge of: CSS, HTML, XML, and experience with website creation/management
Experienced in:
- Creative thinking and quick to adapt in fast-paced work environments
- Providing exceptional customer service through in-store experiences and over the phone for online customers
- Critical Thinking with attention to details, reliable, respectful, and hard working
- Operational Efficiency and Safety Compliance
- Schedule Coordination
Ebooks and Cover Designs
https://michellezhang2019.wixsite.com/designs
Timeline
Generalist (FOH associate)
Macy's
09.2022 - Current
Online/SINT Manager (Operations associate)
Zara
11.2020 - 01.2022
E-Commerce Clerk
Fred Meyer
08.2018 - 01.2020
Ooligan Press associate
Ooligan Press Publishing House, Portland State University
03.2017 - 06.2019
Diploma -
Bachelor of Arts - English and, Writing
Bachelor of Arts - English
Portland State University