Michelle Zhao
Renton,WA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
19
19
years of professional experience
Work History
Specialty Category Sales Supervisor
Stellar Partners
02.2021 - Current
- Successfully drove new product lines to increase annual profits year over year . Swarovski +29% , Seattle Made +12%, L'occitane +17%.
- Promoted business' development by building and maintaining relationships by building new clients, monitoring market trends relevant to specialty department offerings.
- Decreased inventory shrinkage LY results .3% , drive-off and daily cash discrepancies by closely monitoring daily operations.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members, enhancing overall shopping experience.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Swarovski Sales Associate
Stellar Partners
02.2019 - 01.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs. Recognized as the Highest Sales Productivity Performer for Swarovski 2019 & 2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment. 3 Airport Customer Shop Scores 100% recognition awarded.
- Achieved monthly sales targets consistently by implementing effective sales strategies ,maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging and following up with potential customers and highlighting the benefits of our product offerings.
Sales Manager
INKSAC Corp
01.2015 - 12.2018
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Appraisal Coordinator
Eagle Home Mortgage
01.2005 - 12.2014
- Enhanced appraisal accuracy by streamlining processes and implementing standardized procedures.
- Assisted appraisers in completing assignments efficiently through effective coordination and communication.
- Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress.
- Optimized client satisfaction by promptly addressing inquiries and resolving concerns related to appraisals.
Skills
- Business Development
- Sales Generation
- Teamwork and Collaboration
- Operations Management
- Training and mentoring
- Relationship Building
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Specialty Category Sales Supervisor
Stellar Partners
02.2021 - Current
Swarovski Sales Associate
Stellar Partners
02.2019 - 01.2021
Sales Manager
INKSAC Corp
01.2015 - 12.2018
Appraisal Coordinator
Eagle Home Mortgage
01.2005 - 12.2014