Michelle Zumaya
Chico,CA
Summary
Dynamic property management professional with a proven track record at AWI Management Corporation, excelling in tenant relations and compliance monitoring. Adept at enhancing tenant satisfaction and streamlining rent collection processes, resulting in improved occupancy rates. Strong communicator and effective staff manager, committed to maintaining high property standards and fostering positive landlord-tenant relationships.
Overview
23
23
years of professional experience
Work History
Shift Supervisor
McDonald's Restaurant
08.2002 - 08.2012
- Led team members during busy periods to maintain smooth service.
- Trained new employees on operational procedures and customer service standards.
- Applied methods to optimize inventory processes and cut down on waste.
- Monitored food safety compliance to maintain health regulations and quality standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Collaborated with management to streamline processes, increasing overall operational efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed staff hiring, training and supervision.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw loading and unloading of packages in warehouse.
Property Manager
AWI Management Corporation
08.2012 - Current
- Developed and maintained property budgets, monitoring expenses to ensure financial health.
- Conducted regular property inspections, identifying issues proactively to maintain standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
El Centro, CA07.2012
Languages
Spanish
Native or Bilingual
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Property tours and inspections
- Maintenance scheduling
- Fair housing mandates
- Tenant and eviction laws
- Multi-family property management
- Property management expertise
- Maintenance coordination
- Adaptable
- Grounds maintenance
- Compliance monitoring
- Valid state name driver's license
Timeline
Property Manager
AWI Management Corporation
08.2012 - Current
Shift Supervisor
McDonald's Restaurant
08.2002 - 08.2012
Bachelor of Science - Criminal Justice
University of Phoenix