MICHELLE A. JENKS

• Contract Consultant - M&M Technology, Inc.
• Constructed new and modified insurance and liquidation system components on IBM I and SQL Server platforms with a web, SDA or Microsoft product front-end.
• Developed standard and on-request reports from 20+ systems/external data sources on various platforms resulting in over $20 million in financial opportunities including necessary identification and notification to safeguard future opportunities.
• Researched and adopted new technologies to add value to existing offerings.
• Automated monitoring and security measures to reduce required employee attention.
• Assisted in IBM I operations/administration, supported users at regional locations and working remote.
• Oversaw system and application security, OS/third party software updates/releases, source and object management, software releases, data replication and and any all system and application issues.
• Restructured old and new application processes to improve performance and integrity.

Contract Consultant - M&M Technology, Inc.

• Collaborated with upper management to drive strategy and implement new processes.
• Developed diagrams and process to describe and lay out redundant system consolidation strategy and financial savings of $1.2 million dollars.
• Created service level agreement for IT operational functions and help desk operations.
• Planned and developed interfaces that simplified overall management and offered ease of use.

• Oversaw large portfolio of ten projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Developed transition plan and managed combined team for Kemper Insurance to novate new and renewal terms on their own hardware.

• Positions: Help Desk agent, hardware/software procurement and installation specialist at 18 regional offices, AS/400 system administrator, system architect, business analyst, programmer, database design/administrator, testing, software distribution, SDLC mentor, MQ Series specialist, lead third party interface specialist, and data compression/communications programmer.
• Completed automation of repetitive tasks allowed senior staff to decrease headcount by 10%.