Michelle Ashley Mirabella
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Metropolitan Custom Builders, excelling in office administration and customer service. Expert in organizing workflows and enhancing communication, I effectively managed scheduling and improved document retrieval processes. My strong verbal communication skills and attention to detail fostered collaboration and efficiency across teams.
Overview
18
18
years of professional experience
Work History
Secretary
Metropolitan Custom Builders
01.2020 - Current
- Organized and maintained comprehensive filing systems to streamline document retrieval processes.
- Facilitated communication between departments to enhance project collaboration and efficiency.
- Managed scheduling and coordinated meetings for executive team, ensuring optimal time management.
- Implemented office procedures that improved workflow and reduced administrative bottlenecks.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Front End Associate
Acme Fresh Market
04.2008 - 11.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained product displays and ensured stock levels met customer demand.
- Operated point-of-sale systems efficiently, processing transactions with accuracy.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Gathered shopping baskets and carts and relocated to designated areas.
- Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Implemented best practices for maintaining cleanliness and organization in checkout areas.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - Liberal Studies
Pennsylvania State University
Abington, PA12-2020
Associate of Arts - Liberal Arts
Manor College
Jenkintown, PA06-2013
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Keyboarding skills
- Sales support
- Payroll processing
- Report writing
- Supply ordering
Timeline
Secretary
Metropolitan Custom Builders
01.2020 - Current
Front End Associate
Acme Fresh Market
04.2008 - 11.2020
Bachelor of Arts - Liberal Studies
Pennsylvania State University
Associate of Arts - Liberal Arts
Manor College