Michelle Cassandra Martinez
Miami,FL
Summary
Dynamic server and cashier at Mexican Taqueria Los Chilangos, recognized for exceptional customer service and effective cash handling. Enhanced guest satisfaction through menu recommendations and swift complaint resolution, contributing to a welcoming atmosphere. Proven ability to train staff and maintain high hygiene standards, ensuring a seamless dining experience in high-pressure environments.Able to stand long periods of time and multi task.
Overview
5
5
years of professional experience
Work History
Server/cashier
Mexican Taqueria Los Chilangos
1801 NW 7th St, Miami, FL 33125
02.2021 - 11.2025
- Delivered exceptional customer service by promptly addressing inquiries and ensuring satisfaction.
- Managed order processing using POS systems to streamline transactions and enhance efficiency.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Trained new servers on menu items, service standards, and efficient workflow practices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Education
No Degree - Skin Care And Make Up Artist
Beauty Schools of America
Hialeah, FLGED -
Lindsey Hopkins Technical College
750 NW 20th St, Miami, FL 3312710-2010
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Memory retention
Professional appearance
Supply restocking
Performance improvement
Dining area maintenance
Guest seating
Table setting
Foreign language proficiency
Food station setup
Menu presentation
Menu item recommendation
Menu design
Positive guest interactions
Dish preparation
Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/cashier
Mexican Taqueria Los Chilangos
02.2021 - 11.2025
No Degree - Skin Care And Make Up Artist
Beauty Schools of America
GED -
Lindsey Hopkins Technical College