Michelle Cortes Moreno
Milwaukee
Summary
Motivated and dependable professional with healthcare and leadership experience in fast-paced environments. Strong background in patient and customer support, with excellent teamwork and communication skills. Adaptable and quick to learn new environments while maintaining a positive attitude and strong work ethic
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Food Service Ambassador
Aurora St. Luke's Medical Center
Milwaukee
10.2024 - Current
- Provided exceptional service to patients and visitors in dining areas.
- Assisted patients with their trays and made sure meal tray looked up to standards.
- Maintained cleanliness and organization of dining spaces and service areas
- Educated patients on dietary options and nutrition guidelines.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Trained new team members on service standards and protocols.
- Resolved customer complaints promptly and professionally.
- Cleaned, stocked, and restocked food items throughout the day.
- Responded promptly to customer inquiries and special requests.
Manager
Make Waves
Milwaukee
05.2022 - 05.2024
- Oversaw inventory management to maintain adequate stock levels.
- Implemented safety protocols to ensure a secure work environment.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Managed daily operations to ensure smooth workflow and efficiency.
- Coordinated team schedules and assignments for optimal resource allocation.
Education
Associates - Sonography Ultrasound
Milwaukee Area Technical College
Milwaukee, WI 08.2024 - 05.2026
CNA -
Milwaukee Area Technical College
Milwaukee, WI 08.2025 - 09.2025
Riverside High School
Milwaukee, WisconsinSkills
- Patient care coordination
- Compassionate patient support
- HIPAA Compliance
- Team collaboration
- Infection prevention and safety protocols
- Critical thinking
- Workflow efficiency
- Bilingual
- Leadership Experience
Timeline
CNA -
Milwaukee Area Technical College
08.2025 - 09.2025
Food Service Ambassador
Aurora St. Luke's Medical Center
10.2024 - Current
Associates - Sonography Ultrasound
Milwaukee Area Technical College
08.2024 - 05.2026
Manager
Make Waves
05.2022 - 05.2024
Riverside High School