Michelle Galbo
Cape Canaveral,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Consultant/General Manager of Operations
Windstream
Cape Canaveral, FL
02.2000 - 11.2023
- Supported service delivery to 300+ employees with system support
- Collaborated with IT developers on daily scrum calls for User story & Bug status.
- Wrote technical requirements for software enhancements & automations
- Created user stories in agile fashion to implement new development
- Created test cases to ensure code development proficiency prior to software deployment
- UAT Testing of use cases for development accuracy
- Documented user processes for new functionality
- Communication with users via teams on new processes and how new functionality operated.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Purdue University
01.2020
US Army Reserve
08.1998
Zionsville High School
01.1985
Skills
- Proficient in Microsoft Office, Confluence, Azure, Salesforce, CRM
- Project Management
- Operations Management
- Performance Management
- Staff Development
- Business Development
- Performance Evaluations
- Time Management
- Complex Problem-Solving
- Business Planning
- Verbal and Written Communication
Timeline
Consultant/General Manager of Operations
Windstream
02.2000 - 11.2023
Purdue University
US Army Reserve
Zionsville High School