Michelle Jimenez

• Worked as a member of a team to prepare items, and consistently serviced patrons with the highest customer service
• Quickly and effectively solved customer challenges and constantly sought new ways to exceed customer expectations
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
• Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices

• Meet customer expectations by utilizing all resolution options, as outlined in the company customer service standards
• Assisted customers, and consistently treated all clients and employees with respect and contributed to a positive work environment
• Flexed between customer or support roles as needed by the business, serving as a recovery specialist and temporary security guard
• Identified and communicated opportunities while replenishing size specific quantities throughout the store in response to sell-through

• Generate brand awareness and positive product impressions, offering product information to customers and encourage clients to purchase products in order to increase sales for the company
• Ability to assess interests to make informed recommendations of products; competent in handling large number of customers at one time by utilizing exemplary communication skills
• Demonstrated ability to rapidly acquire product knowledge.
• Completed all job-related tasks including completing sales reports and paperwork in a timely manner within the allotted time

Transports passengers safely between gates, curbs, and terminals.
• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc...)
• Assist passengers at baggage claim as may be necessary
• Dependent upon airport, coordinate with dispatcher for assignments
• Coordinate with gate agents any wheelchair assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
• Interact with passengers in a positively interpersonal way
• Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc...)
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
• Complete thorough Incident Reports for any accidents or any out-of-the-ordinary events while transporting a passenger.

• Managed inventory of all the pieces and inputting the invoice data into our system and creating the invoices for each casino daily
• Consistently maintained accuracy of cash register, made sure all payment transactions were correct and delivered in an efficient manner; issue receipts, refunds, and credits
• Build and strengthen relationships with customers; provided exceptional service to international clientele and adept at managing personalities, always putting customers at ease

• Excellent communication skills
• The ability to work with children and their families in a sensitive and positive way
• Creativity and imagination for game playing
• Planning and organizational skills