Summary

Overview

Work History

Education

Skills

Timeline

Michelle 'Micky' Jackson

Key West,Florida

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

years of professional experience

Work History

Marketing Executive

Marriott Vacations Worldwide

11.2022 - Current

Engaged, informed and supported customers on their investments with problem solving outcomes.
Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
Continually maintained and improved company's reputation and positive image in markets served.

Bartender

Blue Heaven

05.2021 - 09.2022

Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Explained daily specials and beverage promotions to exceed daily sales goals.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bartender and Server

The Galleon Resort

01.2021 - 07.2021

Kept bar presentable and well-stocked to meet customer needs.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Obtained cash bank and stocked service bar to prepare for operation.
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Server, Cook, Prep

Bourbon N' Toulouse

02.2016 - 11.2020

Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server and Bartender

Rosemary's Thyme LLC

01.2012 - 12.2015

Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.