Michelle Jerome
Princeton,NJ
Summary
Experienced Claims Supervisor bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
9
9
years of professional experience
Work History
Claims Supervisor
Maximus
03.2022 - Current
- Built talented team of 15 claims specialists dedicated to timely and compliant resolutions.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Identified individual employee's unique work styles and adapted management methods.
- Introduced team contests and goals to enhance productivity and improve employee morale.
Account Manager
Avenge Digital
10.2021 - 03.2022
- Manage accounts of 200+ insurance agents on a rolling basis.
- Utilize new SaaS implementations.
- Triage, research, reproduce, and solve day to day questions of clients.
- Monitor questions and develop upstream solutions to recurring problems.
- Collaborate with developers and managers to build and use efficient user-friendly workflows.
Underwriting Specialist
Progressive
01.2020 - 10.2021
- Managed approximately 30 incoming calls and emails per day.
- Reviewed databases, third party and in-house tools for indicators of fraud.
- Performed research to confirm risk acceptability and rating accuracy.
- Stayed abreast of changing procedures and processes.
Claims Adjuster
Progressive
08.2018 - 12.2019
- Examined damage claims and determined fair settlement amounts.
- Conducted thorough investigations, involving data gathered from involved parties, law enforcement, and medical providers.
Liability Adjuster
Geico
10.2015 - 01.2018
- Interviewed customers, claimants, and witnesses.
- Partnered with appraisers and estimators to manage vehicle repairs.
- Determined property damage liability of 5 to 7 cases per day.
- Negotiated with customers and other insurance carriers.
- Review and interpret policy language upon receipt of a subrogation demand to determine if reimbursement is owed.
Education
Bachelor of Arts - Psychology
Hunter College of The City University of New York
New York, NYSkills
- Detail-Oriented
- Profitability Assessments
- Familiar with fraud statutes
- Subrogation expert
- Risk management
- Data analysis
- Time management
- Relationship building
- Quality assurance
- Analytical and Critical Thinking
Timeline
Claims Supervisor
Maximus
03.2022 - Current
Account Manager
Avenge Digital
10.2021 - 03.2022
Underwriting Specialist
Progressive
01.2020 - 10.2021
Claims Adjuster
Progressive
08.2018 - 12.2019
Liability Adjuster
Geico
10.2015 - 01.2018
Bachelor of Arts - Psychology
Hunter College of The City University of New York
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