Michelle Latich Evans
Huntsville,AL
Summary
Dynamic professional with extensive experience in order fulfillment and customer validation within St. Louis County government. Proven ability to enhance operational efficiency and achieve departmental goals. Strong communicator and problem solver skilled in cross-functional coordination and quality assurance, ensuring exceptional service delivery and client satisfaction.
Overview
29
29
years of professional experience
Work History
Lead Office Service Specialist
ST LOUIS COUNTY GOVERNMENT
Berkeley, USA
02.2020 - 09.2025
- Processed online orders for vital records with high efficiency and accuracy.
- Verified customer requests for vital records to maintain data integrity.
- Processed fees for vital records certificates and balanced daily receipts to ensure accurate financial records.
- Responded to customer inquiries about vital records, ensuring clarity and satisfaction. regarding vital records through in-person and phone interactions.
- Sorted, reviewed, and prioritized mail to ensure timely distribution of requests.
- Operated office machines to facilitate vital records maintenance tasks.
- Delivered exceptional customer service while maintaining high productivity levels.
- Provided cross-departmental assistance, including support for revenue and highways & traffic.
Lead Image Service Technician
ST LOUIS COUNTY GOVERNMENT
Clayton, USA
01.2007 - 02.2020
- Achieved departmental goals by driving high productivity levels and maintaining quality standards.
- Led receipt of confidential information, prepared documents for digital images, monitored and corrected digital images, and maintained daily tracking production log to ensure accuracy and compliance.
- Facilitated onboarding for new and temporary employees, creating resources to enhance performance and integration.
- Department of Revenue-Assessor's Office
Lead Office Service Representative
ST LOUIS COUNTY GOVERNMENT
Clayton, USA
04.2002 - 01.2007
- Delivered comprehensive administrative support for eight team members, streamlining operations and improving team coordination.
- Managed timesheets, vacation requests, and training requests for eight team members to ensure accurate payroll and compliance.
- Generated reports for commercial analysis through data preparation and entry.
- Clarified real estate procedures and tax assessments for the public, enhancing understanding and facilitating informed decision-making.
- Met performance targets set by supervisor set by supervisor in a timely manner.
Office Coordinator
ST LOUIS COUNTY GOVERNMENT
Clayton, USA
01.2000 - 04.2002
- Provided administrative assistance to team of 8, facilitating smooth operations and communication.
- Coordinated preparation of timesheets, vacation requests, educational training requests, and administrative paperwork for team, ensuring timely processing and compliance with policies.
- Prepared invoices for fleet supervisor, supporting accurate financial tracking and vendor management.
- Achieved targets set by management.
- Department of Highways and Traffic
Office Clerk/Data Entry Clerk
St. Louis, USA
01.1999 - 12.1999
- Managed office communications via email and phone, ensuring timely responses and effective information flow.
- Organized and maintained physical and digital filing systems for easy access.
- Coordinated scheduling of meetings and appointments, optimizing staff availability and resource allocation.
- Executed secretarial tasks, including document typing, file management, and fax transmission, to support daily operations.
Administrative Clerk
BJC/CHRISTIAN HOSPITAL
St. Louis, USA
06.1996 - 12.1998
- Managed patient records and ensured accurate data entry into electronic systems.
- Coordinated administrative tasks to support healthcare staff and enhance clinic operations.
- Assisted in scheduling appointments and maintaining calendars for medical personnel.
- Managed incoming and interdepartmental calls while overseeing patient registration.
Education
Northern Illinois University
DeKalb, Illinois05-1991
Skills
- Order fulfillment
- Customer validation
- Revenue tracking
- Records management
- Data organization
- Client relationship management
- Document management
- Workflow optimization
- Quality assurance
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Employee training
- Cross-functional coordination
- Data entry
- Multi-line telephone operations
- Service standard compliance
- Proofreading
- Paperwork processing
- Refunds processing
- Negotiation strategies
- Follow-up skills
- Punctuality and reliability
- Decision-making
- Account management
- Data collection
- Assertiveness
- De-escalation techniques
- Multi-task management
- Building rapport
- Complaint resolution
- Dispute resolution
- Appointment scheduling
- Scheduling
- Payment processing
- Typing [number] wpm
- Prioritization
- Creative problem solving
- Strong teamwork
- Conflict resolution
Accomplishments - Competencies
- Build Positive Relationships, Built valuable working relationships with co-workers within St. Louis County Government.
- Communication, Supported internal and external customers, assisting taxpayers and customers on various issues.
- Computer/Technical Literacy, Gained software proficiency through various office settings.
- Contributing to Team Success, Improved productivity and accomplishment of departmental goals through process improvement efforts.
- Decision Making, Identified process improvements and implemented them to increase productivity.
Timeline
Lead Office Service Specialist
ST LOUIS COUNTY GOVERNMENT
02.2020 - 09.2025
Lead Image Service Technician
ST LOUIS COUNTY GOVERNMENT
01.2007 - 02.2020
Lead Office Service Representative
ST LOUIS COUNTY GOVERNMENT
04.2002 - 01.2007
Office Coordinator
ST LOUIS COUNTY GOVERNMENT
01.2000 - 04.2002
Office Clerk/Data Entry Clerk
01.1999 - 12.1999
Administrative Clerk
BJC/CHRISTIAN HOSPITAL
06.1996 - 12.1998
Northern Illinois University