Michelle'le DeJesus

· Coordinate Family and Medical Leave Act (FMLA) cases, including employee inquiries, forms, documentation, eligibility determinations, and deadline tracking.

· Maintained confidential leave records and processed data in InSITE and VBTime, & Workday, preparing leave-related reports to ensure compliance with regulations.

· Serve as the clinic’s first point of contact, managing check-in, appointment scheduling, calls, and employee inquiries.

· Coordinate administrative scheduling for physicals, fitness-for-duty exams, drug screenings, and immunization appointments.

· Maintain electronic case files and clinic documentation; track forms, acknowledgments, no-shows, and rescheduled appointments.

· Prepare provider schedules and operational reports; coordinate administrative needs with HR, Risk Management, Safety, and department supervisors.

· Supported audits and records-retention requirements while tracking office supplies and contributing to process-improvement initiatives.

Route clinical questions to licensed medical staff and protect the confidentiality of employee information

· Administered and tracked leave requests and accommodations involving FMLA, the Americans with Disabilities Act (ADA), state and local leave laws, and disability plans.

· Acted as primary contact for employees requesting FMLA leave, clarifying procedures and documentation requirements.

· Evaluated leave requests for completeness and accuracy, coordinating necessary paperwork with employees and supervisors.

· Entered personnel leave time and actions into the City’s human resources and financial systems.

· Ensured adherence to department-wide deadlines while maintaining accurate leave records.

· Processed payroll, timekeeping, and leave actions, helping meet departmental deadlines and maintain accurate employee pay.

· Entered personnel and payroll information into City systems, including VBTime and InSITE.

· Generated and reviewed financial and statistical reports, files, and records for accurate tracking.

· Performed clerical and financial recordkeeping and responded to information requests from City departments and the public.

· Used systems including Cartegraph, Oracle, Taleo, and BeachNet.