Michelle Daigneault
Brooksville,Florida
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Motivated Front Desk Receptionist offering valuable contributions in all facets of administrative activities derived from diverse, 4-years background. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
1
1
Certification
Work History
Front Desk Receptionist, Spa Treatment Consultant
Shangri-La's Mactan Resort And Spa, Cebu
Punta Engano Road, Lapu-Lapu City, Philippines 6015
09 2004 - 10 2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Trained new team members on company procedures, customer service and issue resolution.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Spa Treatment payments, processed transactions and updated relevant records.
Branch Secretary, Collection Officer
Malayan Insurance Company, Incorporated
Fuente Osmena, Cebu City, Philippines 6000
12 2003 - 09 2004
- Provided excellent administrative support duties including filing maintaining databases, creating presentations assisting general office upkeep.
- Prepared meeting agendas, materials, minutes, ensuring all necessary documentation was distributed ahead of time for efficient discussion during meetings.
- Managed incoming inquiries from both internal personnel and external clients promptly providing accurate information or directing them to the appropriate party.
- Collaborated with other departments to create a cohesive work environment that promoted mutual success across the organization.
- Maintained confidentiality of sensitive company information through proper document storage and disposal procedures.
- Increased accuracy of data entry tasks by implementing quality control measures such as thorough proofreading and double-checking inputted information.
- Served as a liaison between the branch office personnel headquarters providing updates any relevant changes at either location.
- Improved customer satisfaction ratings through attentive service and quick issue resolution.
- Supported branch manager in decision-making by preparing comprehensive reports on branch performance.
- Maintained a professional and welcoming atmosphere within the branch office through diligent attention to detail, cleanliness, and overall organization.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
BACHELOR OF SCIENCE - Psychology
Mindanao State University- Iligan Institute of Teachnology
03.2003
Skills
- Social perceptiveness
- Filing
- Mail sorting
- Office organization
- Time management
- Sorting and labeling
- Account management
- Customer relations and communications
Certification
- Dental Assisting
Additional Information
- Administrative work of following Family Business: Argent Process Serving and Fraud Prevention jobs based in California.
- Sole Proprietor of Good Neighbor Task Cleaning Services.
Timeline
Front Desk Receptionist, Spa Treatment Consultant
Shangri-La's Mactan Resort And Spa, Cebu
09 2004 - 10 2008
Branch Secretary, Collection Officer
Malayan Insurance Company, Incorporated
12 2003 - 09 2004
BACHELOR OF SCIENCE - Psychology
Mindanao State University- Iligan Institute of Teachnology