Surbhi Underwood
Gary,IN
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hampton Inn & Suites By Hilton
Coralville, IA
06.2021 - 07.2024
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Tutor, Special Needs Students
Regina Elementary School
Iowa City, IA
05.2016 - 05.2018
- Assisted in developing individualized educational plans for special needs children.
- Provided one-on-one assistance with homework assignments, tests, and other academic activities.
- Developed and implemented behavior management plans for students with challenging behaviors.
Daycare Assistant
Rosy Handa
Coralville, IA
06.2018 - 06.2019
- Worked collaboratively with other staff members to ensure a safe environment for all students.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
- Established routines that provided consistency for young learners resulting in better behavior management skills.
Family Nanny
Natalia Smith
Iowa City, IA
04.2020 - 04.2024
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Conducted nightly routines including bathing, story-time, and ensuring children are ready for bed.
Waitress
Casa Azul Restaurante Y Cantina
Coralville, IA
02.2020 - 08.2022
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Dog Care Provider
Natasha Georgieva
Iowa City, IA
01.2021 - 11.2023
- Walked dogs regularly to promote exercise and maintain proper health and fitness.
- Transported pets to and from various locations, including parks, vet clinics, and grooming appointments.
- Provided daily care for pets, including feeding, bathing, grooming and administering medication as per owner instructions.
Education
Associate of Arts - Psychology And Criminal Justice
Kirkwood Community College
Cedar Rapids, IA05.2022
High School Diploma And Graduate -
West High School
Iowa City, IA05.2019
Skills
- Computer Proficiency
- Data Research and Analysis
- Educational Strategies
- Reading Comprehension
- Social Perceptiveness
- Strict Routine Adherence
- Conflict Management
- Email and Telephone Decorum
- Complex Problem-Solving
- Service Documentation
- Travel Coordination
- Child Development
- Care Planning
- Office Organization
- Team Collaboration
- Effective Planning
- Early Education
- Special Needs Care
- Literacy support
- Positive Reinforcement
- Social integration
- Verbal and Writing Communication
Certification
CPR Training
Languages
English
Professional
French
Professional
Hindi
Professional
Timeline
Front Desk Receptionist
Hampton Inn & Suites By Hilton
06.2021 - 07.2024
Dog Care Provider
Natasha Georgieva
01.2021 - 11.2023
Family Nanny
Natalia Smith
04.2020 - 04.2024
Waitress
Casa Azul Restaurante Y Cantina
02.2020 - 08.2022
Daycare Assistant
Rosy Handa
06.2018 - 06.2019
Tutor, Special Needs Students
Regina Elementary School
05.2016 - 05.2018
Associate of Arts - Psychology And Criminal Justice
Kirkwood Community College
High School Diploma And Graduate -
West High School