Michelle M Sykes
Customer Service Agent
Johnson City,TN
Summary
A knowledgeable and dedicated customer service professional with experience in the Medical billing industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Agent
Advanced Call Center Technology
Johnson City, TN
01.2023 - 10.2023
- Maintains confidentiality; keeps emotions under control
- Speaks clearly and persuasively in positive or negative situations
- Responds quickly and effectively to customers while multi-tasking documents and enter data conveyed by customer
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
- Meets clients' specific quality standards.
Team member
Arby's
Indian Trail, NC
07.2016 - 03.2021
- Operated cash register to itemize and total customers' purchases
- Served fresh, hot food with a smile in atimely manner
- Performed general maintenance duties, including mopping floors, washing dishes, and wiping countertops.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front End Associate
Harris Teeter
Waxhaw, NC
08.2013 - 01.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stock Associate and Cashier
Wal-Mart Super Center
Indian Trail, NC
07.2010 - 05.2013
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Set up new sales displays each week with fresh merchandise.
- Stocked, tagged and displayed merchandise as required.
Medical Records Clerk
United Methodist Village
Lawrenceville, IL
06.2004 - 03.2008
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Generated and maintained statistical data related to medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Medical Records/ Billing Clerk
Dr. Roy DeFries
Evansville, IN
10.2002 - 04.2004
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Input data into computer programs and filing systems.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Tracked and monitored requests for medical records release.
Education
Associate of Applied Science - Health Information Technology
Indiana Business College/Harrison College
Evansville, IN03.2002
Coding Specialist Diploma - Medical Coding
Indiana Business College/Harrison College
Vincennes, IN08.1996
Skills
- Medical Terminology
- Medical Billing and Coding
- Data Entry
- Administrative and Clerical Support
- HIPAA guidelines
- Calm and Professional Under Pressure
- Call Volume and Quality Metrics
- Customer Service Excellence
- Accounts Payable and Accounts Receivable
- Microsoft Office Suite proficiency
Timeline
Customer Service Agent
Advanced Call Center Technology
01.2023 - 10.2023
Team member
Arby's
07.2016 - 03.2021
Front End Associate
Harris Teeter
08.2013 - 01.2015
Stock Associate and Cashier
Wal-Mart Super Center
07.2010 - 05.2013
Medical Records Clerk
United Methodist Village
06.2004 - 03.2008
Medical Records/ Billing Clerk
Dr. Roy DeFries
10.2002 - 04.2004
Associate of Applied Science - Health Information Technology
Indiana Business College/Harrison College
Coding Specialist Diploma - Medical Coding
Indiana Business College/Harrison College
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