Michelle N Cruz
DFW Fertility Associates
Wylie,TX
2
Languages
9
years of professional experience
Knowledgeable with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Billing Specialist and Check Out
2 Years 8 Months- Processed patient claims, ensuring accurate submission and timely follow-up on outstanding balances.
- Verified insurance coverage and benefits for fertility procedures, reducing billing discrepancies.
- Posted payments and adjusted accounts while maintaining precise patient ledger records.
- Resolved claim denials by researching errors and correcting documentation for resubmission.
Office Clerk / Recreation Leader
3 Years 9 Months- Maintained accurate records, files, and correspondence for daily office operations.
- Entered data into municipal systems with strong attention to detail and confidentiality.
- Answered phones and routed inquiries to appropriate departments promptly.
- Prepared reports, memos, and documents using Microsoft Office applications.
- Processed incoming and outgoing mail, forms, and public requests efficiently.
- Resolved clerical discrepancies by verifying information and updating records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Bar Manager/ Bartender
5 Years 7 Months- Supervised bar operations, ensuring consistent service, cleanliness, and compliance with restaurant standards.
- Managed beverage inventory, tracking stock levels and ordering supplies to prevent shortages.
- Trained bartenders and support staff on drink recipes, POS procedures, and guest service expectations.
- Coordinated daily opening and closing procedures, balancing cash drawers and securing bar assets.
- Resolved guest concerns promptly, maintaining positive service flow and customer satisfaction.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Education
Medical Assistant
High School Diploma
Skills
Maintained positive attitude
communicated courteously
listened carefully
and adapted to changing needs.
Customer service
Data entry proficiency
HIPAA compliance
Decision-making
Payment posting
Customer engagement
Team collaboration
Problem-solving
Attention to detail
Multitasking and organization
Languages
Native fluency in Spanish (spoken and written)
Native/ Bilingual
English
Native/ Bilingual
Timeline
Billing Specialist and Check Out
DFW Fertility Associates
02.2024 - 10.2026Read More
Office Clerk / Recreation Leader
City of Bell Gardens
02.2020 - 11.2023Read More
Bar Manager/ Bartender
El Picante Restaurant and Cantina
03.2018 - 10.2023Read More
Downey Adult School
Medical Assistant
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Columbus High School
High School Diploma
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