Michelle Pena Burgos
Allentown,PA
Summary
Demonstrated expertise in maintaining high standards of sanitation and safety, alongside strong time management abilities. Proven track record in enhancing operational efficiency and fostering positive client experiences, with a commitment to continuous improvement and meticulous attention to detail.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
AverHealth
Allentown,PA And Easton,PA
11.2022 - 11.2024
- Collected and processed urine samples in strict accordance with court protocols and chain-of-custody procedures to ensure the integrity and reliability of test results.
- Accurately documented and maintained comprehensive records of all collected samples, ensuring full compliance with legal and procedural requirements to facilitate audits and investigations.
- Interacted professionally with clients, clearly explaining procedures and addressing any concerns or questions to foster trust and understanding, contributing to a positive experience during a potentially stressful time.
- Prepared, reported, and submitted detailed reports on sample collection to relevant authorities within the court system, ensuring timely and accurate communication to uphold legal standards.
- Verified participant identity and eligibility, meticulously ensuring all paperwork and consent forms were completed accurately to prevent discrepancies and ensure legal compliance.
- Engaged in continuous improvement initiatives to enhance operational efficiency, such as identifying areas for process optimization and recommending best practices.
Food Service Worker
Little Miss Korea
Allentown, PA
08.2021 - 11.2021
- Maintained order and cleanliness of work areas, ensuring compliance with health and safety regulations.
- Established a professional demeanor during interactions with customers and coworkers, fostering a positive dining experience.
- Operated a cash register efficiently, processing cash, checks, and credit card transactions accurately.
- Assisted in food preparation and service, preparing menu items and assembling orders to meet customer expectations.
- Collaborated with team members to streamline operations and enhance customer satisfaction.
- Conducted regular inventory checks and assisted with restocking supplies to maintain optimal inventory levels.
- Engaged in continuous learning of food safety practices and customer service techniques to improve performance.
Education
No Degree - Communications
Lehigh Carbon Community College
Schnecksville, PA05-2025
High School Diploma -
William Allen High School
Allentown, PA06-2021
Skills
- Patient Services
- Restocking supplies
- Time Management
- HIPAA Compliance
- Patient-focused care
- Attention to Detail
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Patient Care Technician
AverHealth
11.2022 - 11.2024
Food Service Worker
Little Miss Korea
08.2021 - 11.2021
No Degree - Communications
Lehigh Carbon Community College
High School Diploma -
William Allen High School