MICHELLE MONTOYA
Albuquerque,NM
Summary
Dedicated sports professional and collaborative leader that promotes engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Developer of core memories and cultural experiences. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Director, Community Relations
Albuquerque Isotopes- DBH Albuquerque, LLC
01.2016 - Current
- Collaborate with Major League Baseball (MLB) in assisting in executing the first Minor League Baseball (MiLB) footprint at the 2023 MLB All-Star Village for the MLB All-Star Game festivities
- Provide assistance to MLB to execute the first Homerun Derby X at Isotopes Park by serving as a player liaison to the incoming legends, female athletes and local players
- Enhance community engagement by developing and implementing strategic outreach programs including Orbit's Kids Crew, Dion's Club Read, Take You Out to the Ball Game, Charity Banners, Youth Skills Clinics, Adaptive Clinic, Orbit’s Valentine’s Day Surprise, Speakers Bureau and ballpark tours to further increase the organization's community involvement in Albuquerque and surrounding regions
- Coordinate and process an average of 300+ donation requests received by the organization year-round for local non-profits
- Maintain all administrative and supervisory responsibilities relative to mascot performers for games and over 250 community appearances per year, as well as oversee costume maintenance and character development mascot performers
- Maintain social media responsibilities for the mascot on Facebook, Instagram, and Twitter platforms
- Assist in coordinating outside special events
- Assist with pre-game ceremonies and on-field promotions during games, as well as adhere to strict script for coordination of entertainment acts and special guests
- Schedule and attend player appearances to provide the players with opportunities to build relationships with the community and build their community involvement for potential future professional involvement in MLB
- Initiate 'Isotopes INVOLVED' to further increase community involvement, including community email campaigns, staff volunteer experiences, food drive initiatives, clothing and school supply drives, holiday community initiatives, and COVID QuaranTEAM community initiatives
- Plan and execute various awareness nights and theme nights at Isotopes Park
- Assist MiLB with the execution of various community initiatives, as well as maintain the Isotopes MiLB community Charity Report for each year
- Assist sales staff in securing corporate partnerships, as well as assisting in suite relations correspondence.
- Enhance team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivate a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Transportation Production Assistant
Warner Bros.
10.2020 - 12.2020
- Create and Manage COVID-19 compliance testing spreadsheets and supporting documents for more than 45 transportation drivers and staff for a feature film throughout the duration of production
- Coordinate and communicate with drivers and staff regarding testing dates and type of test taken each week to track COVID-19 compliance
- Provide exceptional service to drivers and members of production to assist in keeping records of COVID-19 compliance
- Assist with driver fuel receipts and other duties as needed from production and transportation departments.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
Gameday Entertainment Representative
The Oakland Raiders
08.2015 - 01.2016
- Traveled over 1,000 miles from Albuquerque, NM to Oakland, CA to gain NFL experience in the sports industry
- Assist with executing and directing participants and groups for game day presentations, promotions, contests, and/or entertainment during timeouts, quarter breaks and halftime for Oakland Raiders games
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Assist with game day rehearsals, including set up and break down of equipment
- Understand, display knowledge, and serve as a guest representative regarding basic stadium information
- Multi-task and work cohesively with other departments to execute entertainment elements in a fast-paced environment
- Provide excellent customer service and hospitality to guests and participants while maintaining a professional image and displaying a positive attitude.
Legal Assistant/Courier
The Rothstein Law Firm
06.2011 - 01.2016
- Assist high profile civil litigation and criminal defense attorneys, paralegals, legal assistants, and law clerks with office tasks including, but not limited to, copying, faxing, scanning, creating, and mailing client correspondence, preparing pleadings, transcription, court filings and deliveries, answering phones, calendaring, and ordering office supplies
- Update and file documents into correct client file folders for accessibility in any court proceedings, hearings, trials, and/or depositions, creating files for witnesses, research, and topics
- Access media for corresponding cases to update case status for various client files, as well as firm website
- Draft and maintain public records requests and medical records requests regarding current clients
- Maintain closed storage files, as well as implementing new closed files storage database and policies
- Help attorneys and paralegals in relation to computer programs and electronic storage, while continuing to learn about updated software for progressing technological advances in the workplace
- Enter and update billable and non-billable time into Tabs Timekeeper computer program for attorneys and paralegals
- Maintain a professional attitude and environment for incoming clients and potential clients by answering questions and directing the client to the correct attorney/paralegal to meet their needs.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Education
Master of Science - Sport Administration
University of New Mexico
Albuquerque, NM05.2015
Bachelor of Arts - Psychology
University of New Mexico
Albuquerque, NM05.2007
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
- Staff Management
- Teamwork and Collaboration
- Relationship Building
- Customer Service
- Calendar Management
Accomplishments
- Implement use of Sensory Bags at Isotopes Park for individuals with sensory sensitivities or developmental disabilities (2019)
- Moderator: Baseball Winter Meetings Fielder’s Choice Bob Freitas Business Seminar “Creating an Inclusive Ballpark” (2019)
- Isotopes’ Jennifer Riordan Community Award (2021)
- Moderator: Baseball Winter Meetings Women in Baseball and panel guest for “Youth Engagement and Growing the Game of Baseball” open forum (2022)
- Moderator: Baseball Winter Meetings Women in Baseball and panel guest for “Youth Engagement and Growing the Game of Baseball” open forum (2022)
- Albuquerque Business First 40 Under 40 (2023)
Contributed to the Albuquerque Isotopes awards:
- 45th Annual MiLB John H. Johnson President's Award for overall franchise success and contributions to the community (2018)
- MiLB COPA de la Diversión (Fun Cup) awarded for the MiLB Hispanic/Latino fan engagement initiative event series (2018, 2019, 2023)
- MiLB COPA de la Diversión (Fun Cup) Greatest Gorra (hat) Contest Champions (2020)
- Baseball America’s Bob Freitas Award- Triple- A (2023)
Affiliations
- University of New Mexico Young Alumni
- Mayor Tim Keller's Volunteers Advisory Board
- FBI Citizen's Program 2019
- Kirtland Air Force Base Honorary Commanders Program 2024
Timeline
Transportation Production Assistant
Warner Bros.
10.2020 - 12.2020
Director, Community Relations
Albuquerque Isotopes- DBH Albuquerque, LLC
01.2016 - Current
Gameday Entertainment Representative
The Oakland Raiders
08.2015 - 01.2016
Legal Assistant/Courier
The Rothstein Law Firm
06.2011 - 01.2016
Master of Science - Sport Administration
University of New Mexico
Bachelor of Arts - Psychology
University of New Mexico
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