Michelle Satter
Summary
Dedicated Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Office Manager
Benjamin Podiatry, PC
09.2007 - Current
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for the company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Front Office Assistant
Brown County IGA
09.2008 - 04.2021
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Accomplished multiple tasks within established timeframes.
- Managed staff scheduling, ensuring optimal coverage during peak hours and reducing labor costs.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained a clean, organized store environment to create a positive shopping experience for customers.
- Verified the accuracy of daily cashier batches by checking receipts, checks, and cash.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies.
Front Office Coordinator
My Ortho Team
10.2005 - 09.2007
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.
Education
Certification - Qualified Medical Assistant
McDowell Education Center
Columbus01.1992
High School Diploma -
Brown County High School
Nashville, IN06.1991
Skills
- Operations Management
- Customer Service
- Expense Reporting
- Data Entry
- Excellent Multi-Tasking Ability
- Organizational Skills
- Time Management
- Staff Management
- Administrative Oversight
- Scheduling
- Financial Accounting
- Contract Negotiations
My interest and hobbies.
I enjoy learning about interior design as well as woodworking. The creativity in both areas is endless. I find that both of these interests create challenges and thought processes to reach your end goal. My hobby of crafting led me to repurpose items to make them new again or even have a new purpose of use.
Timeline
Front Office Assistant
Brown County IGA
09.2008 - 04.2021
Office Manager
Benjamin Podiatry, PC
09.2007 - Current
Front Office Coordinator
My Ortho Team
10.2005 - 09.2007
Certification - Qualified Medical Assistant
McDowell Education Center
High School Diploma -
Brown County High School
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