Michelle Sizemore
Phlebotomist
Indianapolis,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Looking to begin the challenging and exciting career in the Phlebotomy field.
Nationally certified in Phlebotomy, having trained at the Phlebotomy Training Specialists in Indianapolis by Teanna Harris.
Red Cross Certified in Adult and Infant CPR. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager of Operations
Cosmo Prof
11.2021 - Current
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Created and maintained safe and secure work environments for employees.
Optometric technician/Co assistant store manager/ Sr lab technician
EYEGLASS WORLD
06.2017 - 11.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Staffing Coordinator
Assured Nursing
12.2019 - 05.2020
- Filled CNA/RN needs for assisted living facilities
- Arranged and scheduled nurses for rotating and floating shifts to help staff assisted living facilities during initial outbreak of COVID 19 virus
- Oversaw scheduling of 25 assisted living homes to guarantee facilities were properly staffed to maintain best clinical care for residents
- Reason for leaving: Position was temporary fill position until demand was fulfilled.
OD TECHNICIAN/SALES ASSOCIATE
VISIONWORKS
08.2016 - 12.2016
- At Visionworks I began as an OD technician scheduling appointments and confirming insurance, and performing pre- examination tests working directly with the Optometrist.
EYECARE ADVISOR/LAB ASSOCIATE
LENSCRAFTERS, Luxottica Group
Indianapolis, IN
11.2015 - 07.2016
- At LensCrafters worked as an eye care advisor and lab associate
- Would input patient information and details into the system, performed pre-examination tests such as: visual field, retinal imaging, and auto refraction
- Spent time on the sales floor, helping customers find the best frames and lenses for their individual needs
- During this time I also received extensive lab training which assisted me in my further advances at Eyeglass World.
Education
CERTIFICATION - Phlebotomy
Phlebotomy Training Specialists
Indianapolis03.2023
DIPLOMA -
Irvington Preparatory Academy
Indianapolis, IN2014
Skills
- IUPUI
- Skills
- Detail oriented (8 years)
- Leadership skills (5 years)
- Laboratory Experience
- Front Desk
- Insurance Verification
- Medical Records
- EMR Systems
- Medical Billing
- HIPAA
- Medical Office Experience
- Additional Information
- SKILLS
- Excellent leadership skills, and ability to remain calm in high pressure situations
- Organized and detail oriented Enjoy helping customers
Certification
- Licensed Phlebotomist - 2023
- Infant and Adult CPR certification
Timeline
Assistant Store Manager of Operations
Cosmo Prof
11.2021 - Current
Staffing Coordinator
Assured Nursing
12.2019 - 05.2020
Optometric technician/Co assistant store manager/ Sr lab technician
EYEGLASS WORLD
06.2017 - 11.2021
OD TECHNICIAN/SALES ASSOCIATE
VISIONWORKS
08.2016 - 12.2016
EYECARE ADVISOR/LAB ASSOCIATE
LENSCRAFTERS, Luxottica Group
11.2015 - 07.2016
CERTIFICATION - Phlebotomy
Phlebotomy Training Specialists
DIPLOMA -
Irvington Preparatory Academy