Tershia M. Thompson
Pasadena,MD
Summary
Results-driven Key Account Executive with deep expertise in client relationship management, sales strategy, and business development. Possess strong skills in negotiation, conflict resolution, and market analysis. Known for effective team collaboration and adaptability to changing needs, ensuring consistent achievement of targets and client satisfaction. Respected for reliability and focus on delivering impactful outcomes.
Overview
10
10
years of professional experience
Work History
Key Account Executive
LabCorp
05.2022 - Current
- Conducted regular account reviews, identifying areas for improvement or optimization while collaborating with cross-functional teams to ensure seamless delivery to clients, and implementing necessary changes accordingly.
- Strengthened client relationships through proactive communication and tailored solutions, delivering exceptional customer service that exceeded client expectations, leading to positive testimonials and referrals.
- Expanded the company''s market share by identifying and securing new business opportunities along with timely collection of outstanding payments from current clients through diligent follow-up and clear communication regarding payment terms.
- Maximized revenue potential by upselling additional products or services to existing clients by monitoring industry trends to provide valuable insights and recommendations to clients.
Fleet Client Service Manager
Enterprise Fleet Management
08.2020 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes by creating customer support strategies to increase customer retention.
- Implemented key performance indicators to monitor clients team performance, driving continuous improvement initiatives.
- Drove revenue growth 30% by identifying upsell opportunities within existing accounts.
Sales Consultant
Enterprise Car Sales
03.2019 - 08.2020
- Excellent organizational, calendar management, time management, and goal setting skills that will allow for work goals and objectives to be completed timely and effectively
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase while using consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers and developed long-lasting client relationships by consistently exceeding expectations with exceptional service driving a customer satisfaction rate of 92%.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity 48% during the pandemic.
Senior Account Specialist
Enterprise Truck Rental
05.2016 - 03.2019
- Fleet Management of 250 vehicles
- Mentored junior team members, fostering a collaborative work environment and promoting skill development.
- Identified new business opportunities within existing accounts, totaling additional revenue streams of $67,000 annually
- Conducted regular reviews of accounts'' performance against established objectives, and adjusting strategies as necessary to maintain progress toward goals totaling and addition $5000.00 in revenue monthly
- Negotiated favorable contract terms, securing long-term client commitment and loyalty guaranteeing $15k per year.
Paralegal
The Law Offices of Nagle & Zaller Columbia
01.2015 - 04.2016
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Education
Bachelor of Science - Business Management And Administration
Sojourner Douglass College
Baltimore, MD06.2014
Skills
- Client acquisition
- CRM software proficiency
- Sales program creation
- Data-driven decision-making
- Customer rapport
- Relationship selling
- Account development
- Sales Presentations
Accomplishments
- Ranked #1 in the LabCorp Regional Sales Blitz in 2023 as a first year employee
- Attainment average for the past two years with LabCorp is 101%
- Business Development with Enterprise Truck Rental Initiated multiple key partnerships which resulted in over $100,000 revenue growth.
- Ranked #2 on the Nationwide Matrix With Enterprise Truck Rental in 2018
- Consistently Ranked #1 within the territory sales matrix from 2016-2018
- Awarded Enterprise Care Sales "Rookie of the Year" in 2019 with the most sales within the Branch totaling 287 cars sold in one year.
- Increased productivity 16% by implementing several process improvements during my tenure with Enterprise Car Sales
Timeline
Key Account Executive
LabCorp
05.2022 - Current
Fleet Client Service Manager
Enterprise Fleet Management
08.2020 - Current
Sales Consultant
Enterprise Car Sales
03.2019 - 08.2020
Senior Account Specialist
Enterprise Truck Rental
05.2016 - 03.2019
Paralegal
The Law Offices of Nagle & Zaller Columbia
01.2015 - 04.2016
Bachelor of Science - Business Management And Administration
Sojourner Douglass College